Service Advisor

Our multi-franchise dealership is looking for energetic, friendly, and reliable individuals that will help make our team even stronger With several locations in our dealerships, there is plenty of room for growth and advancement for our employees If you are this person and have experience in the industry we encourage you to apply today

Service Advisor

Job Summary:

It is the responsibility of this position to greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work and also advise customers on other available services.

Responsibilities:

· Advises customers about necessary service for routine maintenance.

· Helps identify a mechanical problem by questioning the customer or doing a visual inspection.

· Confers with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs.

· Prepares a repair order showing time, cost and labor estimates for service.

· Records description of the customer's concern on repair order to help the technician locate the problem.

· Explains the work performed and the repair order charges to the customer.

· Handles customer complaints.

· Schedules service appointments, obtains customer and vehicle data prior to arrival, when possible.

· Greets customers in a timely, friendly manner and obtains vehicle information.

· Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.

· Refers to service history, inspects vehicle, and recommends additional needed service.

· Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.

· Provides a complete and accurate written cost estimate for labor and parts.

· Establishes "promised time."

· Obtains customer's signature on repair order; provides customer with a copy.

· Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

· Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.

· Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.

· Keeps service department forms, menus and pricing guides up-to-date.

· Implements a quality control process to eliminate comebacks.

· Maintains high customer satisfaction standards and follows any dealer implemented customer programs guidelines.

· Handles telephone inquiries regarding appointments and work in process.

· Maintains a professional appearance.

· Performs other related duties as assigned.

Qualifications/Skills:

· Two (2) years' automotive industry, preferred and advisor experience a plus.

· Excellent verbal/written, interpersonal and customer communication skills.

· Excellent time management skills with a proven ability to meet deadlines.

· Maintain a clean and neat work space and uphold dealership standards at all times.

Physical Requirements:

· Must be able to sit/stand for extended periods of time.

· Ability to walk the length of the car lot and back

Benefits:

· Competitive wages

· Paid Vacation and Holidays

· Company Paid Life Insurance

· Health Insurance Benefit Plan (Medical, Dental, more…)

· 401k savings plan with company match

· Career progression opportunities

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $40, $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending