Senior Digital Banking Operations Representative

Senior Digital Banking Operations Representative (Groton, CT)

Chelsea Groton is looking to hire a motivated and dynamic individual for our Digital Banking Department. The Senior Digital Banking Operations Representative assists our customers by phone, video, and on-site at business locations. The ideal candidate will be a motivated and personable individual who provides outstanding service in a professional manner with strong attention to detail and time management skills.  Become a member of a positive, versatile, and inclusive team that promotes self-development and empowerment for the benefit of our customers and our community.

Responsibilities and Requirements vary based on job level
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Expectations include:

• Manages daily debit card processing, including transactions, disputes, issuance, and transaction inquiries.
• Assists with the management of Card Services with the goal of maximizing interchange, increasing card usage, and mitigating fraud.
• Provides daily support to all internal and external customers in a professional, effective, and timely manner.
• Performs various processing activities associated with digital banking services accurately and completely.
• Assists with the development, implementation, and testing of new Digital Banking services, as well as enhancing existing accounts and services. Performs comprehensive discovery and testing, detailed reports of findings and effectively communicates to appropriate parties.

Why Choose Chelsea?

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