Dental Receptionist

Job Description: Dental Administrative Assistant / Receptionist

We are seeking a motivated and experienced Dental Administrative Assistant/Receptionist who is passionate about delivering exceptional patient care and supporting the efficient operation of a busy dental practice. The ideal candidate is energetic, organized, and committed to providing a welcoming and professional experience for every patient.

Office Hours

• Monday: 9:00 AM – 6:00 PM
• Tuesday: 9:00 AM – 6:00 PM
• Wednesday: 9:00 AM – 7:00 PM
• Thursday: 9:00 AM – 6:00 PM
• Friday: 9:00 AM – 4:00 PM
• Saturday: 10:00 AM – 3:00 PM

Key Responsibilities

• Able to use Paradigm software
• Greet and welcome patients warmly, ensuring a positive and professional first impression at all times.
• Schedule patient appointments efficiently in person, over the phone, and via email.
• Maintain accurate, complete, and compliant patient records in accordance with regulatory standards.
• Explain treatment plans, financial arrangements, insurance coverage, and payment options clearly to patients.
• Prepare insurance estimates, submit claims, process billing, and ensure smooth financial transactions.
• Communicate effectively and courteously with patients, dental staff, and external contacts, promptly addressing inquiries and concerns.
• Maintain a clean, organized, and well-stocked reception and office area.
• Collaborate with team members to support an efficient, professional, and positive work environment.
• Demonstrate strong critical thinking and problem-solving skills, addressing issues independently and efficiently.
• Utilize Windows-based dental software, scheduling systems, and general office applications proficiently.
• Uphold the highest standards of professionalism, empathy, and confidentiality when handling patient information.

Job Type: Full-time

Pay: $25.00-$28.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care

Ability to commute/relocate:

• Burlington, ON L7S 2J1: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Which dental softwares have you use in the past ?

Education:

• Secondary School (preferred)

Experience:

• Dental receptionist: 2 years (required)

Work Location: In person