Representative, Customer Service L1

Pacer Pumps has been in Lancaster County, PA for over 50 years. We are a privately owned business selling thermoplastic centrifugal pumps to agriculture, marine and industrial markets. The PACER brand has worldwide market acceptance and our team in Lancaster helps ensure that we deliver exceptional service to our customers. We offer a friendly environment focused on safety, quality, excellent customer service and world class lead times. We are looking for a order entry/customer service representative with a good attitude and ability to work as part of our team. He/she must enjoy repetitive work, have excellent attention to detail and a strong, reliable work ethic. We offer a small business environment where you are not just a number. A competitive benefits package will be in line with experience and this vacancy presents candidates with exciting career opportunity with excellent.  If you are interested and want to make a positive impact, this may be the place for you. To learn more about us, visit our website at:   

OVERALL PURPOSE OF THE JOB

Interacts with customers; provides information in response to inquiries about accounts, products, and services.

ESSENTIAL FUNCTIONS

• Takes care of and settles customer complaints, special orders, or returns via phone or mail
• Answers customers' questions regarding product or service and operation or maintenance
• Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping
• Talks with customers by phone or in person to ensure the best service possible
• Interviews customers to obtain information and explain available services
• Investigates and corrects errors, following customer and company records
• Adjusts complaints concerning billing or services rendered
• Refers complaints of product or service failure to appropriate departments for investigation
• Coordinates customers' service needs with other departments as required to ensure customer service

OTHER DUTIES

• Performs all other duties as required

Requirements

QUALIFICATIONS

EDUCATION/EXPERIENCE AND/OR TRAINING

• High School diploma required
• 1-3 years of experience preferred

KNOWLEDGE, SKILLS, AND ABILITIES

PROBLEM-SOLVING SKILLS

• Identify problems, inform others, and provide information to assist with solving the problem

VERBAL COMMUNICATION SKILLS 

• Use verbal skills to communicate with co-workers or customers and/or vendors

WRITTEN COMMUNICATION SKILLS

• Complete and maintain documentation/records to effectively convey ideas and information both in written and oral form

MATH SKILLS

• Addition, subtraction, multiplication, division, percentages, ratios

COMPUTER SKILLS

• Financial Software
• Internet/e-mail
• Spreadsheet Software
• Word Processing Software