Front Desk Receptionist

POSITION TITLE: Receptionist

RESPONSIBLE TO: COO

PRIMARY FUNCTION: Works under supervision to perform the administrative duties necessary to process patients for their medical visits.

CLASSIFICATION: Non-Exempt

DUTIES:

1. Greet all patients, guests, and vendors in a courteous and professional manner as they enter the health center.

2. Process patients for medical visits including proper collection of money, ensuring proper paperwork is completed, and notification of back office personnel that patient and medical record are ready.

3. Use Insurance websites to verify patient's eligibility and benefits.

4. Use computer to book appointments, build accounts, and access and input patient information.

5. Maintain confidentiality of patient information and properly release information according to MMC policies and procedures.

6. Successfully perform end of day balancing.

7. Expedite emergency medical cases.

8. Abide by employee handbook.

9. Adhere to policies and procedures.

10. Other duties as assigned.

Miscellaneous Duties:

1. Exemplifies excellent customer service skills with patients, visitors, and fellow employees; demonstrates kindness, courtesy, friendliness, helpfulness, and respect

2. Consistently demonstrates respect for the capabilities, different cultures, and/or personalities of internal and external clients

3. Relates well and works collaboratively with, all levels of staff in a professional manner

4. Maintains a cheerful disposition when stressful situations occur, so as to not adversely affect the work environment

5. Maintains and ensures patient trust, privacy and confidentiality

6. Takes initiative to proactively assist others without direct supervision and to resolve problems with other departments and co-worker.

7. Maintains open and effective communication with providers and employees to ensure quality patient care

QUALIFICATIONS:

• High School diploma or equivalent.
• 6 months previous medical receptionist or medical general office experience preferred.
• Excellent customer service skills.
• Excellent organizational, written, and verbal communication skills and ability to pay close attention to details.
• Ability to operate a calculator.
• Ability to balance a cash drawer.
• Ability to work in a fast-paced environment and handle crisis situations.
• Knowledge of medical terminology and bilingual (English/Spanish) a plus.

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Uniform allowance
• Vision insurance

Work Location: In person