User Support Technician I

Agency
Adult Correction

Division
Operations

Job Classification Title
User Support Technician I (S)

Position Number

Grade
DT04

About Us
The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees. It is responsible for safeguarding and preserving lives and property through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody, healthcare, and facility operations staff as well as probation/parole officers who supervised sentenced people in the community. Other divisions include Administration, Health Services, Rehabilitation & Reentry, Special Operations and the Post-Release Supervision & Parole Commission. We have a mission that matters

Description Of Work
Salary Range: $54,657 - $81,986

Responsibilities
Reporting to the Administrative Officer II, this position requires basic knowledge and understanding of a wide variety of technologies to effectively support users' technical needs. Job responsibilities include, but are not limited to, the following:

• Interacting with a broad range of users, requiring strong communication skills and using technical resources to provide support.
• Setting up, installing, and/or repairing computer hardware, software, and/or peripheral equipment, including copiers and fax machines.
• Imaging/reimaging CPU's, loading software and databases, and assigning and/or updating User profiles.
• Conducting computer diagnostics to determine the nature of problems and troubleshooting tablets used for electronic rounds.
• Troubleshooting network logins, (Active directory) setups, password resets, and Email/FIORI logins (North Carolina Identity

Management System).

• Recommending the purchase and/or repair of equipment and working with maintenance staff on wiring needs related to facility computers.
• Training staff on the use of computer and related equipment.
• Performing and maintaining monthly and quarterly inventory of all computer assets, including related hardware, software, and assigned laptops.

Knowledge Skills And Abilities/Management Preferences

• Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions
• Working knowledge of software and hardware installation processes and procedures
• Knowledge of system security protocols

This is a full-time position (40 hours per week) with State Benefits.

Note To Current State Employees
The salary grade for this position is
DT04
. State employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than, their current position. If selected for this position, a new salary will be recalculated taking into consideration the quantity of relevant education and experience, funding availability, and internal equity. Based upon these factors, a pay increase May result.

About Scotland Correctional Institution
Scotland Correctional Institution is located in Laurinburg, North Carolina and houses up to 1,800 male offenders in a close, medium, and minimum custody facility.

Minimum Education And Experience
Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Associate's degree in computer science or an IT related field from an appropriately accredited institution

Or

High school or General Educational Development (GED) diploma and two years of experience in the field of technology related to the position's role. (Coursework in computer or information technology may be substituted year-for-year for the required experience)

Or

An equivalent combination of education and experience

EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter
Lyndsey Schrier

Email