Front Desk Clerk

Job Overview
We are seeking an energetic and dedicated Front Desk Clerk to be the welcoming face of our hospitality establishment. In this vital role, you will serve as the first point of contact for guests, ensuring a seamless check-in and check-out experience while providing exceptional customer service. Your enthusiasm and professionalism will set the tone for our guests' stay, creating a warm and inviting atmosphere. The ideal candidate is highly organized, multilingual, and possesses a passion for hospitality management, guest relations, and hotel operations. This paid position offers an exciting opportunity to develop your skills in a dynamic resort or hotel environment.

Responsibilities

• Greet guests warmly upon arrival, providing a friendly and professional check-in experience
• Manage multi-line phone systems with excellent phone etiquette to assist guests and handle inquiries
• Handle guest reservations, cancellations, and modifications accurately using hotel management software
• Provide information about hotel amenities, local attractions, and services to enhance guest experience
• Maintain guest records, process payments, and ensure accurate billing at checkout
• Respond promptly to guest requests or complaints with a positive attitude and effective solutions
• Conduct night audits when scheduled, reconciling accounts and ensuring all transactions are properly recorded
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs efficiently

Skills

• Proven experience in hospitality management or hotel front desk operations
• Exceptional customer service skills with a focus on guest satisfaction and guest relations
• Multilingual or bilingual abilities to communicate effectively with diverse guests
• Strong knowledge of hotel management systems and multi-line phone systems
• Excellent phone etiquette and communication skills for professional interactions
• Ability to handle night audit procedures confidently when required
• Familiarity with resort environments and hospitality industry standards
• Ability to manage multiple tasks efficiently in a fast-paced setting

Join our team as a Front Desk Clerk and become an integral part of creating memorable experiences for our guests Your enthusiasm for hospitality combined with your organizational talents will help us deliver outstanding service every day. This paid role is perfect for those passionate about hotel management, guest services, and building lasting guest relationships.

Pay: $ $18.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person