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Customer Service RepresentativeLogistic Specialty FreightMarkham, Ontario, Canada

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Customer Service Representative

Logistic Specialty Freight
  • CA
    Markham, Ontario, Canada
  • CA
    Markham, Ontario, Canada

Über

As a Customer Service Representative, you are responsible to provide outstanding service to our client's customers by; scheduling deliveries, handling general inquires, addressing concerns/issues, listening to complaints, troubleshooting problems, and communicating necessary information to our delivery crews.

A typical day would include:

  • Contacting customers to schedule/reschedule deliveries.
  • Communicating information to delivery crews.
  • Verifying status of deliveries with drivers and keeping customers updated
  • Responding to customer/vendor queries regarding the status of their orders
  • Working alongside dispatch to accommodate customer requests
  • De-escalating situations by providing workable alternatives that satisfy the customer
  • Taking accurate notes of conversations with customers/vendors and keeping our system updated on any and all changes to their order status.
  • General data entry: entering customer orders into our delivery system, filling out order completion spreadsheet

Requirements

  • At least 18 years of age or older
  • Strong computer knowledge and skills
  • Ability to calmly provide conflict resolution and navigate frustrated customer situations
  • Ability to enter and schedule orders while taking inbound calls.
  • Ability to work full-time hours.
  • Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), listen with auditory acuity, type, read, multi-task, and concentrate for prolonged periods.

Job Types: Full-time, Permanent

Pay: $21.00-$24.00 per hour

Benefits:

  • Dental care
  • Life insurance
  • Paid time off
  • Vision care

Education:

  • Secondary School (preferred)

Experience:

  • customer service: 1 year (preferred)

Work Location: In person

  • Markham, Ontario, Canada

Sprachkenntnisse

  • English
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