Front Desk Agent-Hampton Inn

Department: Guest Services

Reports To: General Manager

Location: Property Level

The Front Desk Agent serves as the first point of contact for guests, ensuring an exceptional arrival and departure experience. This position upholds the Hotels' commitment to hospitality excellence by delivering professional, friendly, and efficient service that embodies our brand values of ownership, accountability, and guest-first culture.

• Greet all guests with warmth and professionalism upon arrival and departure.
• Perform check-in and check-out procedures efficiently, accurately, and in accordance with brand and Sagemont Hotels standards.
• Ensure guest satisfaction by anticipating needs and resolving issues promptly with empathy and discretion.
• Promote hotel amenities, local attractions, and Sagemont programs to enhance the guest experience.
• Handle all guest complaints or concerns professionally, escalating as needed to the Front Desk Manager or General Manager.

• Manage room assignments, rate verifications, and