Assistant Manager

Summary:

The Assistant TNT Store Manager (ASM) is responsible for assisting in the day-to-day operations of the Toot 'n Totum convenience store while providing exceptional Guest service; working to ensure each Guests' visit is a pleasant, convenient and enjoyable experience. The Assistant Store Manager serves each Guest in a polite, courteous and professional manner while also assisting store management in maintaining the cleanliness and safety of the store.

Supervisory Responsibilities:

· Support the Store Manager in recruiting, supervising, training, and motivating team members to ensure high performance and excellent Guest service.

· Conduct daily shifts, delegating tasks and overseeing team member responsibilities.

· Monitor team member compliance with store policies, procedures, and safety regulations.

· Assist the Store Manager with administrative tasks such as scheduling, payroll, and performance reviews.

· Manage all duties when the Store Manager is absent.

· Open and close the store in the absence of the Store Manager, ensuring all operational procedures are followed.

Essential Duties & Responsibilities:

· Promote fuel discount program, specials, and promotional offers as determined by operations leadership.

· Complete required reports on Dashboard (safe and lottery audits, cup and cigarette rollups) timely and accurately.

· Perform fuel price changes and assist in monitoring competition.

· Support high levels of Guest satisfaction by addressing Guest concerns and resolving complaints effectively.

· Participate and support in-store promotions and marketing activities.

· Oversee inventory management, including receiving deliveries, checking for accuracy, and organizing merchandise.

· Support the Store Manager in ensuring proper cash handling procedures, including cash register operations, deposits, daily sales reporting, and maintaining accurate financial records.

· Report maintenance issues and report Guest incidents and team member injuries appropriately.

Required Skills & Abilities:

· Effective critical thinking and creative problem-solving skills; strong business acumen and curiosity.

· Excellent listening, written, and verbal communication skills with the ability to give instructions, provide timely feedback, and explain policies or procedures.

· Excellent conflict resolution and interpersonal skills; strong self-concept and ability to make decisions.

· Excellent organizational and time management skills; keen attention to detail.

· Requires rapid and thorough decision making and creative problem-solving skills, good judgment as well as the ability to accept personal accountability for areas of responsibility.

Education & Experience:

· High School diploma or equivalent

· Previous work experience within a retail convenience store environment preferred.

Physical Requirements:

· Ability to stand, walk, sit, talk/hear, push/pull, climb, bend/stoop, crouch/kneel/crawl, taste/smell, balance, twist/reach, carry, grasp with hands, squat, drive and use keyboard. 

· Lifting Requirements: Lift/pull up to 50lbs. daily.

· Hearing Requirements: Ability to hear alarms, communication equipment, verbal instructions, and machinery

· Cognitive Requirements: Basic reading, writing and math skills. Basic speech skills; must be able to speak, read, write & understand the English language, clerical tasks, memorization, analytical skills, function under stress & make independent decisions. 

· Vision Requirements: General vision requirements in addition to close vision (20 feet), color vision and peripheral vision.

· Noise Levels: Normal (