IT Support Technician

Job Title: IT Support Technician (Onsite Support)

Location: Onsite at Grand America
Reports To: Help Desk Manager

Schedule: Full-time (May include weekends and evenings based on event needs)

Position Summary

The PC Technician provides onsite technical support for desktop systems, conference IT requests, and general end-user technology needs at the property. This position plays a key role in ensuring reliable technology performance during events, meetings, and daily operations. The ideal candidate will have strong technical troubleshooting abilities, excellent customer service skills, and the flexibility to support varying schedules and workloads.

Key Responsibilities

• Provide onsite desktop and laptop support for hardware, software, and peripheral devices.
• Support conference and event IT setups, including client supplied equipment, connectivity, and Wi-Fi access.
• Perform installation, configuration, and maintenance of Windows systems and related applications.
• Troubleshoot and resolve network connectivity issues, including wired and wireless (Arista Wi-Fi) systems.
• Assist with user