Training & Improvement Specialist

Job Summary:

The Training & Improvement Specialist is responsible for overseeing training & improvement initiatives for the Clinical Laboratory and client specimen collection locations, ensuring quality assurance, regulatory requirements, and control standards are adhered to and managing associated documentation and administrative tasks. The specialist plays a key role in fostering a culture of quality, safety, and operational excellence through effective communication, collaboration, and process optimization.

Minimum Qualifications:

Education:

• Bachelor's degree in chemical, physical, biological, clinical laboratory science, medical technology or other health-related applicable fields.

Experience:

• 2 or more years of experience working within the medical or clinical diagnostic field
• 1 or more years of phlebotomy experience
• 1 or more years of experience in designated training role
• 1 or more years of clinical laboratory experience
• Proficiency in Microsoft Office suite applications: Excel, PowerPoint, SharePoint, Outlook, and Teams

Preferred Qualifications:

Education:

• Bachelor's degree in chemical, biological, clinical laboratory science, medical technology, regulatory affairs or other health-related applicable fields.

Experience:

• 2 or more years of experience working in a high complexity clinical laboratory, operating under CLIA/CAP, NYS, ISO regulatory accreditation requirements
• Familiar with immunohistochemistry, anatomical pathology, biochemical and molecular clinical testing terminology
• 2 or more years as a phlebotomist
• 2 or more years of experience in a designated training, development, or optimization/improvement role
• Prior experience with MediaLab

Certification:

• Phlebotomy certification or equivalent
• ASCP certification or equivalent
• ASQ certification or equivalent
• Six Sigma certification or equivalent

Duties & Responsibilities:

Phlebotomy Services:

• Travels to collection sites on a monthly basis for site launches, personnel training events, quality inspections, and document review and retention activities.
• Conducts initial phlebotomy training, retraining, and competency assessment sessions for specimen collection staff at collection sites
• Sets up phlebotomy lab supplies & documentation for new practices
• Facilitates adequate lab and phlebotomy supplies for each practice
• Monitors practice equipment and instrument maintain accuracy and functionality at each collection site
• Serves as a point of contact for phlebotomists and practice managers for phlebotomy services
• Ensures accurate and organized training materials, policies, and procedures are maintained and used so that the phlebotomists have the resources they need to perform their duties
• Responsible for collection site performance monitoring and nonconformance investigations that adhere to CMS and CAP regulatory requirements and standards.
• Continuously improve phlebotomy training program and collection site workflows based on performance data and regulatory updates and feedback
• Collaborate with cross-functional teams to support quality initiatives and ensure alignment with company standards.
• Maintain a positive and respectful attitude toward colleagues, patients, and clients.
• Uphold confidentiality and ethical standards in accordance with company policies and regulatory requirements.
• Demonstrates strong attention to detail and recall

Quality Assurance & Quality Control:

• Develops, conducts and monitors safety, QMS, regulatory, and best practices (GLP, GDP) training for clinical laboratory staff.
• Assists in the timely coordination and monitoring of proficiency testing, competency assessments
• Continuously monitor, compile, and analyze quality data for review and distribution to stakeholders
• Assists in the management of the electronic quality management system (eQMS), including the maintenance and application of training matrices, and document control, retention, and archival associated activities.
• Provides support in external inspections and audits that may include communication and coordination with auditors/inspectors, laboratory SME pre-audit/inspection preparation activities, and submission of post-audit/inspection responses.

Administrative:

• Ordering, packaging, and shipping of supplies
• Respond to emails in a timely manner
• Demonstrate exceptional internal and external telephone etiquette
• Record management and retention
• Promotes the company Mission, Values, and Quality Policy
• Supports the maintenance, development and implementation of departmental policies and procedures.
• Supports and participates in special company-wide projects
• Performs other job-related duties as assigned

The employee must maintain a valid driver's license and reliable mode of transportation for travel to various training locations within the DC, Maryland, and Virginia region. Overnight travel may be required. Expenses related to travel will be compensated per The Company's reimbursement policy.

Physical Demands and Work Environment:

• Frequently required to sit, stand, talk and hear, utilize finger and hand dexterity
• Frequently required to utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
• Occasionally exposed to bloodborne and airborne pathogens or infectious materials
• Will require routine travel within the Washington DC and Virginia Beach/Tidewater region to patient care centers