Senior System Engineer

Senior Systems Engineer

Location:
Connecticut, USA (Hybrid / On-site as required)

Type:
Full-Time

About Netsurit

Netsurit is a
global Managed Services Provider
helping organizations grow, secure, and innovate with technology. Our mission is to
"Support the dreams of the doers"
— freeing our customers from day-to-day IT burdens so they can focus on building their businesses.

We're looking for a highly skilled
L3 Systems Engineer
to join our
Connecticut team
. This role is ideal for someone who
thrives in an MSP environment
, enjoys solving complex infrastructure challenges, and wants to work across modern cloud, security, and on-prem environments.

Role Overview

The L3 Microsoft Systems Engineer will be responsible for:

• Designing, implementing, migrating, and supporting M
  icrosoft server and Microsoft 365 environments
• Delivering inf
  rastructure, disaster recovery,
  and
  security
  projects
• Providing
  advanced technical support
  and
  escalation support
• Working
  directly with customers
  to resolve issues, deliver projects, and improve their IT environments
• You will operate across both
  project delivery
  and
  advanced support
  , in a fast-paced MSP environment.

Key Responsibilities

Infrastructure, Cloud & Projects

• Plan and execute projects including:
• Server deployments and migrations
• Exchange / Microsoft 365 migrations
• Azure and hybrid infrastructure implementations
• Design, implement, and manage:
• Disaster Recovery solutions (Datto, Veeam, SaaS backup, BDR)
• Azure / O365 environments
• Cybersecurity best-practice standards across client environments
• Act as Project Lead or Technical Lead on:
• ERP migrations and implementations (Chempax/Datacor, SAP, ConnectWise Manage, etc.)
• MSP platform deployments and standardization initiatives

MSP Platforms & Tools

• Implement and manage MSP platforms including:
• ConnectWise Manage, Automate, ScreenConnect, Sell
• IT Glue, Keeper Security, DNSFilter, DUO, Mimecast, SentinelOne, Datto, Verkada, Unifi
• Assist in standardizing and optimizing client environments across the Netsurit stack

Support & Operations

• Provide L2/L3 escalation support for:
• Servers, Microsoft 365, networks, endpoints, and security platforms
• Diagnose and resolve issues via phone, email, and ticketing system
• Track, document, and manage support requests according to SLA and ITIL practices
• Monitor ticket queues and escalate SLA risks where required
• Maintain technical documentation and system records

Networking & Systems

• Troubleshoot and support:
• LAN/WAN, switches, routers, firewalls, connectivity, endpoints, peripherals
• DNS, SPF, DKIM, DMARC, email systems and deliverability
• Plan and implement:
• Patch management, application deployments, service packs
• Participate in a rotating after-hours support schedule

Required Skills & Experience

• 3+ years in a progressive technical support / systems engineering role (5+ years preferred)
• Recent hands-on experience (last 12–24 months) with:
• Server and Microsoft 365 / Exchange migrations
• Disaster recovery and backup solutions (Datto, Veeam, etc.)
• Email security / spam filtering solutions
• Firewalls and security platforms
• Strong experience with:
• Windows Server, Microsoft 365, Azure
• PC/laptop deployment, troubleshooting, malware remediation
• Networking fundamentals (TCP/IP, DNS, routing, switching)
• Proven ability to:
• Design and implement infrastructure solutions (Visio experience a plus)
• Work across multiple industries (finance, medical, legal, real estate, non-profit, etc.)
• Manage vendors, negotiate, and source solutions
• Strong analytical, troubleshooting, and documentation skills
• Excellent communication and customer-facing skills
• Highly organized, detail-oriented, self-motivated, and able to multitask in an MSP environment

Preferred Qualifications

• A+, Server+, Security+, Microsoft certifications (or similar)
• Cybersecurity certifications highly advantageous
• Associate's or Bachelor's Degree in IT or related field
• Strong experience with:
• Windows Server
• Microsoft 365
• Azure
• Networking and security infrastructure

What You'll Get at Netsurit

• Work with a high-performance global MSP team
• Exposure to enterprise and mid-market environments across many industries
• Be part of a company focused on innovation, excellence, and employee growth.
• Enjoy a hybrid work environment with long-term stability and career development.
• Contribute to impactful work supporting our clients and the
  Dreams of the Doers
  .

Opportunity to work on:

• Cloud, security, automation, and transformation projects
• Career growth in a company focused on innovation, AI, and modern IT services
• A culture that genuinely supports your personal and professional goals

Join
Netsurit
at the forefront of
AI transformation where technology meets ambition
. Help us design, implement, and scale intelligent solutions that empower our clients to automate processes, uncover insights, and accelerate growth. Leverage tools like
Microsoft Copilot, Azure AI
, and
custom machine learning
models
to turn data into meaningful business outcomes. Be part of a team that's shaping the future of
AI-powered innovation.