Club Manager

Planet Fitness prides itself on creating a unique environment where anyone – and we mean anyone – can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. This product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected.

Reporting to Regional Manager, the Club Manager will be responsible for oversight of club operations, guaranteeing a positive member experience as well as ensuring financially stability of club. This position plays a critical role in managing our team dynamic in an effort to maintain a high-energy atmosphere inside the Judgement Free Zone.

Skills Required

• Customer Service: Communicates and interacts with members (as well as potential members) in a way that exceeds expectations.
• Listening: Listen to staff and members. View the situation from everyone's perspective working together to resolve the issue.
• Problem Solving: Recognize and define the problem. Provide solutions using all resources available.

Duties and Responsibilities

• Grow, develop and build a winning team by utilizing best practices in hiring, training, coaching and performance management. Utilize training tools available (e.g. – Planet Fitness University) to hold team accountable for essential learning.
• Teach your team to provide +1 service. Observe, teach in the moment and lead by example in the gym everyday.
• Ensure every member has a friendly greeting upon entering/exiting the gym through a clear and enthusiastic hello and goodbye.
• Develop a plan to drive EFT through maximizing KPI's in your club. This must include meeting assigned goals for BCM, tour percentage, employee retention, member engagement as well as regional inspection each month.
• Be responsible for a timely, professional and solution oriented response to member service submissions. Create raving fans
• Ensure that your club has proper open and close procedures. We are open 24/5 and weekends, this requires teaching a team
• Write an effective schedule that meets hours determined by payroll grid. Schedules are generated weekly and must include a balance of support from management and staff.
• Be accountable for your team's knowledge of critical information (e.g. - marketing promotions, corporate initiatives or new policy) .
• Ensure all employees participate in company provided CPR certification within 60 days of hire.
• Develop your assistant manager into a future leader. Provide on the job training to develop management skills such as delegation, accountability and performance management.
• Perform daily