Housekeeping Supervisor

Location: Wilson Hospitality Management
Reports To: General Manager
Department: Housekeeping
Status: Full-Time / Exempt

At Wilson Hospitality, our Housekeeping Supervisor plays a key role in creating a clean, welcoming, and comfortable environment for every guest who walks through our doors. This position leads and supports the housekeeping team while upholding our mission, core values, and brand standards.

In this role, you will set the tone for our department—modeling kindness, integrity, and professionalism every day. You'll help guide the team, support their development, and ensure that our property provides an exceptional experience from the moment a guest arrives to the moment they leave.

The Housekeeping Supervisor embodies strong leadership by simplifying processes, uplifting team members through smart delegation, anticipating challenges, building organized systems, and structuring the team for success. Your leadership helps create a positive, encouraging, and efficient workplace where everyone is set up to succeed.

The ideal candidate consistently demonstrates professionalism, integrity, and respect while creating a supportive environment for both guests and team members. They use the five leadership abilities—simplify, delegate & elevate, predict, systemize, and structure—to maintain smooth housekeeping operations, anticipate needs, empower team growth, and uphold the highest standards of cleanliness and service.

Strong communication, sound judgment, and a heart for hospitality are key to delivering an outstanding guest experience.

At Wilson Hospitality, we look for leaders who live out our core values each day:

• Kindness
• Excellent Attitude
• Focus
• Clean-Clean
• Efficiency

• Lead, manage, and be fully accountable for the housekeeping department.
• Champion Wilson Hospitality's mission, vision, and values in everything you do.
• Maintain a "Yes" rating on the People Analyzer for Core Values and GWC (Get it, Want it, Capacity to Do it).
• Model professionalism, positivity, and teamwork at all times.

• Oversee and execute cleaning processes for guest rooms and public spaces.
• Manage laundry processes, including discard and reclaim procedures.
• Ensure compliance with all housekeeping procedures and brand standards.
• Create and manage schedules based on business needs and occupancy forecasts.
• Maintain housekeeping equipment, such as vacuums and laundry machines.
• Assist in cleaning rooms when needed to support team and business demands.

• Maintain an effective training and onboarding program for new team members.
• Personally follow up with new hires to ensure a smooth and positive transition.
• Support team members' success by providing ongoing coaching and development.

• Oversee linen, amenity, and supply inventories to maintain proper stock levels.
• Ensure chemicals and supplies are stored, used, and disposed of correctly.
• Follow all OSHA, HAZCOM, and safety guidelines.

• Record and coordinate vacation and time-off requests.
• Monitor clock-ins, attendance, and scheduling to support payroll accuracy.
• Provide coaching and counseling to help team members grow and improve.
• Recommend disciplinary action when necessary and complete documentation.
• Maintain accurate records of tardiness and absenteeism.

• Respond quickly and kindly to guest requests or concerns.
• Oversee lost and found procedures, ensuring items are logged and returned properly.

• Partner with the Maintenance Department to report and follow up on room-related issues.
• Attend weekly, monthly, and quarterly leadership meetings.

• Prior experience in housekeeping leadership or a related field.
• Strong communication and team-building abilities.
• A commitment to delivering excellent guest experiences.
• Knowledge of OSHA and HAZCOM guidelines.
• Ability to work effectively in a fast-paced hospitality environment.
• Physical and emotional capacity to meet the demands of the role.

Perform any additional tasks as assigned by the General Manager to support the success of the property and the Wilson Hospitality team

• Minimum of 1–2 years of housekeeping experience in a hotel or similar environment
• Previous leadership, supervisory, or team lead experience preferred
• Proven ability to coach, mentor, and support team members in a positive and respectful manner
• Strong understanding of room cleanliness standards, inspection procedures, and brand requirements

• Excellent communication skills with the ability to clearly give directions and provide constructive feedback
• Strong organizational and time-management abilities, especially in fast-paced or high-occupancy environments
• Ability to prioritize tasks, manage competing demands, and maintain calm under pressure
• Knowledge of cleaning products, proper chemical usage, and safety procedures (OSHA/HAZCOM)
• Ability to use checklists, documentation tools, and basic computer or mobile apps (for schedules, reports, and incident tracking)

• Friendly, approachable, and guest-focused demeanor
• Ability to handle guest concerns or room issues with patience, professionalism, and problem-solving skills
• Strong commitment to providing a positive guest experience and maintaining "Clean-Clean" standards

• Ability to lift 30–40 lbs, push/pull housekeeping carts, and carry supplies as needed
• Comfortable standing, walking, bending, and performing hands-on tasks throughout the shift
• Ability to assist with room cleaning or laundry operations when business needs require

• Reliable transportation and consistent attendance
• Ability to work weekends, holidays, and varying schedules based on hotel occupancy
• Dependable, punctual, and committed to supporting team and department operations

• Demonstrates alignment with Wilson Hospitality's core values: Kindness, Excellent Attitude, Focus, Clean-Clean, and Efficiency
• Displays integrity, accountability, and a team-first mindset
• Shows a willingness to learn, grow, and contribute to a positive, supportive work environment

• Ability to complete accurate documentation, reports, and follow-up notes
• Experience with inventory management, supply ordering, or stock rotation preferred
• Capacity to problem-solve and take initiative when issues arise
• Must be legally authorized to work in the United States