Call Center Representative

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Roadside Assistance Services

Why Consider This Job Opportunity

• Starting pay of $18.85/hour, with scheduled pay increases after 6 months
• Weekend shift differential, earning an additional 10% (up to $20.74/hour)
• Additional $1.00/hour for bilingual (English/Spanish) fluency
• Monthly incentive program tied to performance and tenure, offering additional earning potential
• Comprehensive benefits package including health coverage, 401(K) with company match, and tuition assistance
• Opportunities for advancement and career growth within the organization

What To Expect (Job Responsibilities)

• Field incoming calls from members requiring emergency roadside assistance
• Understand the nature of the member's distress and ensure their immediate safety
• Document details promptly and accurately while maintaining a compassionate demeanor
• Relay critical information to internal and external teams to expedite dispatching
• Collaborate with the team to ensure smooth operations of Emergency Roadside Service

What Is Required (Qualifications)

• Prior customer service experience; call center experience preferred
• Excellent verbal and written communication skills
• Ability to provide outstanding customer service in a high-volume call environment
• High school diploma, GED, or equivalent
• Advanced computer skills and ability to multitask effectively

How To Stand Out (Preferred Qualifications)

• Bilingual skills, especially in Spanish
• Comprehensive understanding of maps, GPS systems, and traffic safety rules
• Demonstrated ability to uphold productivity and confidentiality in a remote setting

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."