Senior Project Manager

Our Mission
iSeatz drives enduring brand loyalty through exceptional, connected experiences. Our digital commerce and technology solutions enable travel and lifestyle bookings for the world's leading brands in financial services, travel, and hospitality, including American Express, IHG Hotels & Resorts, Qantas, and more.

What We Do
We have a history of long-term trusted relationships and innovation that drives tangible value to our customers through a customizable, scalable, and secure platform, a global third-party marketplace, and loyalty integration. Our proprietary platform processes over $9B per year in transactions.

We aspire to put our customers at the heart of every decision and exceed their expectations with best-in-class solutions and business-value innovations.

What You'll Do
As a
Senior Project Manager
reports to the Program Manager and collaborates closely with Engineers, Architects, and Technical Product Managers to ensure the successful delivery of projects from planning through to production delivery.

Your primary focus will be to ensure projects are completed on time and meet stakeholder requirements.

Your Impact

• Project Execution (Build) Phase Control

• Initiate kick-off meetings with the implementation team, composed of cross-functional groups involving client stakeholders.

• Facilitate scrum events as required, including daily stand-up meetings, refinement sessions, retrospectives, sprint reviews, and sprint planning sessions.
• Identify and control project RAID logs (project risks, project dependencies, and decision and issues).

• Manage project controls (budget, scope, and timeline), escalation, and risk mitigation.

• Lead and participate in meetings to ensure successful delivery of the initiative.

• Own root cause analysis and provide teams with iterative improvements.
• Create, uphold, and implement comprehensive project plans while concurrently managing multiple projects.
• Communicate project risks, challenges, and project status to leadership.
• Iterate and enhance procedures for the delivery of projects.
• Provide mentorship and guidance to Project Managers and junior team members, helping them adopt best practices.
• Report on project status utilizing a data-driven approach.
• Lead significant, complex, and high-risk projects throughout the organization.
• Provide creative problem-solving when challenges arise and take responsibility for the project while also assisting the team with project controls.
• Provide oversight throughout the project lifecycle, ensuring alignment with iSeatz technical standards.
• Planning for resource allocation, budgeting, and risk mitigation, and implementing budget control when necessary.

What You Bring To The Table

• 7+ years of project management experience with a diverse background of complementary skills (ex. Product Management, Commercial Engagement)
• Experience building and fostering relationships with all teams in and outside the organization, from leadership and new clients to internal engineering teams
• Experience managing a technical implementation and a cross functional team like Development, Product, Quality Assurance, or DevOps
• Proven ability to assess and articulate technical challenges clearly to both internal and external stakeholders
• Excellent communication skills with the ability to engage and collaborate with external stakeholders and internal product development teams
• Exceptional attention to detail, including experience with creation of complex technical project plans, risk registers, status reports, client communications, or similar projects
• A high degree of organization, individual initiative, and personal accountability
• Established background in launching software products and services in partnership with engineering teams
• Experience managing a team delivering functional software to production in a project management environment
• Experience coordinating multiple projects, multiple teams, and managing high priority and strategic projects for an organization
• Experience with both Waterfall and Agile methodologies

Bonus points

• Experience in the travel or FinTech industries
• Experience in DevOps, AWS technologies, QA methodologies, and Cloud Operations
• Client Project Management experience
• Experience using Jira for project management

Pay Range for this Position:: $148,000 USD - $159,000 USD

Location
This role is remote-first and can be located anywhere in the continental United States - feel free to work from your home office, from the beach, or from the cottage you rented for the summer iSeatz is a New Orleans-based company with Central Time Zone business hours (9:00 am - 5:00 pm CT). While we support flexible schedules, some roles—particularly those with direct client collaboration—may require alignment with client time zones for key meetings and real-time communication.

What We Bring To The Table
iSeatz has been honored as an Inc. Magazine Best Workplace for the past two years — recognition based on our commitment to transparency, trust, and open communication, as well as our efforts to foster growth for our team members beyond their current roles and responsibilities.

We trust our team members to use their expertise and creativity to deliver high-quality results — without micromanagement — and support them in building careers that are as dynamic and multifaceted as the work we do.

We believe there's no one-size-fits-all approach to engagement or collaboration. That's why we strive to provide the tools, autonomy, and support employees need to succeed — while delivering exceptional products and services to our customers.

We recognize that great work deserves meaningful support. At iSeatz, we provide competitive compensation and a comprehensive suite of benefits to match. Our team members enjoy robust health insurance, a 401(k) plan with company matching, generous paid time off, and up to eight weeks of paid parental leave for eligible caregivers. We're a remote-first company that values flexibility and autonomy, and we invest in continuous learning with an annual professional development allowance. Whether you're growing your skills, your family, or your impact — we're here to support what's next.

We Value A Diverse Workplace
We are committed to building and maintaining a culture of support, awareness, and sensitivity about the importance and impact of our differences and leverage these differences to build a stronger iSeatz.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the People Operations Team at

A Note About Joining Our Workforce
At iSeatz, we're building a team of bold thinkers, innovative builders, and thoughtful collaborators — people who are excited to make an impact, grow their careers, and help shape the future of travel and loyalty tech.

If you're energized by meaningful work, passionate about creating exceptional experiences, and ready to bring your unique perspective to a team that values trust, growth, and transparency — we can't wait to meet you.