Part-Time Customer Service Representative

Doc-Side Veterinary Medical Center in Baltimore, MD is now hiring for a part-time Customer Service Representative to join our team at the front desk

Responsibilities

As a Customer Service Representative, you will:
Greet clients and their pets with warmth and professionalism

Answer phones, schedule appointments, and manage reservations

Collect and process payments and invoices

Obtain medical histories and ensure vaccines/tests are up to date

Communicate with veterinarians and veterinary technicians about patient needs

Assist with prescription refills, food orders, and over-the-counter product requests

Accurately update and maintain client and patient records

Qualifications

High school diploma or equivalent required

Customer service or receptionist experience preferred (veterinary or medical office experience a plus

Strong multitasking and communication skills

Weekend availability required

Must be able to lift 30–50 lbs

A passion for animals and commitment to exceptional client care

Benefits

We offer a competitive benefits package, including:
Flexible scheduling options

401(k) with company match

Ongoing training and career development opportunities

Apply today to join our team as a part-time Customer Service Representative and help us provide outstanding care for pets and their families

About Doc-Side Veterinary Medical Center

Doc-Side Veterinary Medical Center , located in the historic Fells Point district of downtown Baltimore, is a premier animal hospital providing a full range of medical care, including preventive medicine and vaccinations, routine dental care and dental treatment procedures, soft-tissue surgery, including laparoscopic techniques, nutritional and behavioral counseling, and advanced diagnostics (ultrasound, endoscopy). We are passionate about client education and dedicated to providing the best medical care possible to our small animal patients – and the occasional exotic pet patient, too Our team has been certified in the latest Fear Free methods to reduce anxiety in pets. We provide our teams with the tools and training necessary to feel confident in the job they do and to make decisions they know will build relationships that last a lifetime. Continuing your education and personal development is a key component to successfully serving our clients and their pets, and Doc-Side proudly invests in our team

Equal Opportunity Employer Policy

Doc-Side Veterinary Medical Center is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.