CCI Sales Operations Analyst

Description
POSITION DESCRIPTION:
The CCI Sales Operations Analyst is responsible for managing orders and resolving commercial issues around PV modules and systems sales in the Commercial and Industry segments. This position reports to the Head of CCI Module Sales or another member of senior management that the President of the Company may designate. This position will be based out of our Teaneck, New Jersey office. Remote options could be considered for exceptional cases.

Responsibilities

• Manage and maintain the CRM systems (Q CELLS' platform and Salesforce) ensuring accurate data entry, comprehensive notes, and updated information while proactively identifying and proposing system solutions to management to address any defects or errors.
• Coordinate with the Corporate CRM development team and external platform service providers to enhance system architecture and drive process improvement initiatives.
• Serve as a primary point of contact for both existing customers and the CCI Solution Sales team on any questions that arise regarding system engineering; act as an advisor helping them to get the information they need as quickly as possible.
• Collaborate with cross-functional teams such as engineering, installation, and customer service to facilitate effective communication and coordination during project execution.
• Participate in coding efforts for software development projects ensuring alignment with project objectives and timelines.
• Analyze sales data and CRM metrics to identify trends, patterns, and opportunities for improvement; generate regular reports and insights for management to make informed decisions.
• Stay abreast of industry trends, best practices, and emerging technologies in CRM and sales operations; evaluate and recommend new tools and methodologies to enhance the effectiveness of sales processes.
• All other duties as assigned by the management team.

Required Qualifications

• Bachelor's degree in a relevant field
• 5+ years of sales operations experience for an inbound or outbound sales organization
• 5+ years of experience in working with sales CRM tools, such as Salesforce, Hubspot, or others
• Advanced level of Microsoft Office skills (Excel, PowerPoint, Word, and Outlook)
• Excellent verbal and written communication skills
• Highly analytical and organized
• A high degree of professionalism and conduct

Preferred Qualifications

• Experience in the solar industry is a plus

Hanwha Q CELLS America Inc. ("HQCA") is a Qcells company, one of the world's largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.

Physical, Mental & Environmental Demands
To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements
normally expected
to perform
regular
job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

Mobility
Standing

20% of time

Sitting

70% of time

Walking

10% of time

Strength
Pulling

up to 10 Pounds

Pushing

up to 10 Pounds

Carrying

up to 10 Pounds

Lifting

up to 10 Pounds

Dexterity
(F = Frequently, O = Occasionally, N = Never)
Typing

F

Handling

F

Reaching

F

Agility
(F = Frequently, O = Occasionally, N = Never)
Turning

F

Twisting

F

Bending

O

Crouching

O

Balancing

N

Climbing

N

Crawling

N

Kneeling

N

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job's minimum qualifications.

• This target salary range is for CA positions only and should not be interpreted as an offer of compensation.

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