Credentialed EPIC Training Specialist

POSITION SUMMARY
Under the general supervision of the Senior EHR Manager, the primary role of the Credentialed Epic Training Specialist is to conduct user training in clinical information system workflows and processes. This position develops effective tools and aids for system training; provides support to system users through knowledge of clinical workflows, documentation needs, and clinical practice standards, when adapting software to meet their needs; works with clinical support staff to create or adapt written protocols; and prepares detailed specs encompassing clinical processes, information flow, risk and impact analysis. The Credentialed Epic Training Specialist collaborates with the Epic Clinical Training Specialist to align clinical workflows and training as needed. This position may provide customer service, troubleshooting, and maintenance. The Credentialed Epic Training Specialist is expected to function as an OCHIN Epic system expert and will play a key role in Quality Improvement (QI) efforts by ensuring that end users are following clinical processes when delivering high-quality patient care.

The Native American Health Center is an accredited institution and adheres to the standards of excellence set forth by the Accreditation Association of Ambulatory Health Care (AAAHC) and the Commission of Dental Accreditation (CODA).

DUTIES AND RESPONSIBILITIES
1. Creation/Modification of training curriculum (i.e. plans, materials, lesson plans, tips & tricks) to reflect current practice, policies and workflows within the agency's electronic health record.
2. Coordinate and lead trainings for end users, using the application's training environment. Deliver standard EHR training to new hires.
3. Provide support for users through the Learning Management System (i.e. Ella). Demonstrates continuous education and remains up-to-date on newly released features and upgrades.
4. Train and support Epic "Super Users" within each functional area of the agency.
5. Participate as a key member of the clinic's implementation team to understand workflows, provide input in configuration / design, share considerations for policy development, and assist with project coordination and site readiness.
6. Observe end users in their environment to identify areas of improvement and suggest workflow redesign.
7. Support the testing and implementation of Epic applications through the application's training environment.
8. Provide direct site support when successfully implementing Epic application or changes to workflows.
9. Contribute to development and maintenance of competencies related to Epic.
10. Coordinate communication with various stakeholders and leaders regarding scope of training responsibilities and learning initiatives.
11. Facilitate and deliver training using a variety of platforms, and under different modalities (i.e. virtual, in-person classroom; synchronous, asynchronous recordings). Conduct cost-benefit analysis of each modality.
12. Assess training needs for class; making necessary curriculum adjustments for training delivery based on feedback.
13. Provide guidance on recommended best practices for system use.
14. Employee Safety: Safely performs all duties; follows required protective protocols to ensure personal safety as well the safety of others.
15. Must maintain compliance with ergonomic safety standards; be mindful of posture and regularly practice ergonomic stretches.
16. Quality Improvement: Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards, when assigned.
17. HIPAA: Keep all protected health information (PHI) confidential and abide by HIPAA policies for the release and disclosure of any PHI. Will report unauthorized use of disclosure of PHI immediately, to supervisor or HIPAA security officer.
18. Work well under pressure, meet multiple and often competing deadlines.
19. At all times demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients and the community.
20. Other duties as assigned by Supervisor.
 

MINIMUM QUALIFICATIONS
21. Bachelor's Degree in Education, Health Information Management, Business Administration, Communications, or a related field.
22. Minimum of 2-3 years of experience as an Epic credentialed trainer.
23. Past experience with assessing learner needs and providing support 1:1 as needed
24. Credentialed in one or more of the following applications: Ambulatory, Cadence, Resolute, EpicCare
25. Excellent written and verbal skills, ability to organize and present (in writing and orally) information in a clear and concise manner.
26. Excellent computer skills, particularly with Microsoft Outlook, Word, and Excel. Ability to learn and adjust to new programs and software.
27. Excellent skills in complex analytic problem solving, planning, project management. Ability to analyze, interpret and conceptualize complex planning information.
28. Strong ability to organize meetings and events.
29. Ability to organize and manage multiple projects and tasks simultaneously.
30. Ability to work under pressure and to meet external and internal deadlines.

PREFERRED QUALIFICATIONS
1. Certified in an Epic Clinical application.
2. Experience in various Epic applications including Prelude, Cadence, EpicCare, Resolute and Cogito.
3. Prior use of electronic dental record systems, primarily Dentrix.
4. 3 – 4 years of experience in a healthcare setting.

Working Conditions and Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to both an inside/outside environment and may be exposed to the burning of traditional medicines.
Benefits: Native American Health Center (NAHC) considers our employees to be our most valuable resource and offers an excellent benefit package: competitive salaries, personal time off (PTO) or sick/vacation leave program, and an employer contribution 403(b) retirement plan to full-time regular status employees. We also provide medical, vision, dental, flexible spending, group term and voluntary life insurance coverage for employees and their dependent —with a percentage of employee contribution for dependent medical premiums.

Notice Applicants: Please be advised a post job offer, pre-employment Physical, TB test and Vaccination Clearance are required as a condition of employment. Vaccination Levels: 0 – Limited - require only TB, Physical & Seasonal Flu; 1 – Full Panel with exposure of Blood Borne Pathogens – requires, Measles, Mumps, Rubella, TDAP, Varicella, Hepatitis B, TB, Physical & Season Flu; 2 – Full panel no exposure of Blood Borne Pathogens – requires Measles, Mumps, Rubella, TDAP, Varicella, TB, Physical & Seasonal Flu. Additionally, you may be asked to get a Department of Justice Fingerprinting and/or Federal, State, County criminal background check clearance as a contingency for an offer of employment. Criminal clearances are obtained to protect the welfare and safety of clients receiving services at NAHC.

Equal Opportunity Employer: Within the scope of Indian Preference, all candidates will receive equal consideration without regard to race, color, gender, religion, national origin or other non-merit factors.
Age Discrimination in Employment Act (ADEA): Native American Health Center abides by the mandates of the ADEA (protecting individuals 40 years and older) and considers age a non-merit factor in all employment decisions and considerations.
Americans with Disabilities Act (ADA): Native American Health Center abides by the mandates of the ADA and considers disability a non-merit factor in all employment decisions and considerations. Furthermore, NAHC will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities.