Field IT Engineer

POSITION SUMMARY:
The Field IT Engineer's role is to provide technical support to end users, troubleshooting problems, maintaining workstation performance, and entering and closing service request tickets. The Field IT Engineer will be proficient with end user support specializing in Mac, Windows, and Mobility (iPhone and Android). This role serves as an escalation point for technical issues. Daily activities include imaging workstations, managing customer issues, installing software upgrades, and interacting with Microsoft Teams collaboration tools and software.

Principal Responsibilities

• Provide exemplary technical support to end-users and executive staff (remote and in-office). This will include but not limited to troubleshooting and resolving hardware and software problems, network connectivity, and providing access to systems and applications.
• Provide training and guidance to employees using company IT systems, and software applications.
• Serves as an escalation point for facility and end user technical issues and incidents between facilities personnel, management, and IT.
• Maintain and repair computer hardware, including desktops, laptops, printers, and other peripherals. This may involve hardware, software, and firmware upgrades and replacement.
• Manage and support Outlook mail clients, and Microsoft Collaboration tools such as; Teams, Office 365, One Drive, One Note.
• Collaborates cross functionally to oversee the IT infrastructure operations at corporate locations.
• Working with a ticketing system for assignments of end user requests
• Performs other job-related duties as assigned.

Qualifications

• 4 years of end user support specializing in MAC, Windows and mobile (Apply/Android) devices.
• Experience managing and providing end user support for the Microsoft Office suite: One Drive, Outlook, Word, Excel, etc.
• Experience with imaging computers, setting up and troubleshooting printers/copiers.

Minimum Requirements

• Minimum 2 years of hands-on network experience.

This role will require travel up to 75% of the time in Michigan and Minnesota.

Rewarding Compensation And Benefits
Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

About The Company
Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2023, Republic's total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and