Assistant Branch Manager

Application deadline is 5 days after the date the role was posted.

Thank you for your interest in Bellco Credit Union We're a local not-for-profit organization that has been giving back to our members, the communities we serve, and of course, our employees since 1936. Offering one of the best employee benefits packages around, Bellco is a leader in fostering, developing, and engaging staff to become expert financial-service ambassadors. You're a part of something more at Bellco—a place you can be proud of.

ASSISTANT BRANCH MANAGER
LOCATION:
Branch
DIVISION:
Branch Sales & Service

Function Description
Responsible for leading all aspects of customer relationships delivered through the branch. Ensures compliance with operational procedures. Responsible for audit scores. Supports branch sales and service goals by training, coaching and developing Member Service Advisor staff, as well as setting a good example by meeting own goals. Responsible for branch goals. Resolves escalated issues keeping Branch Manager informed. Serves as back-up underwriter for the branch. Assumes managerial duties in the absence of the Branch Manager.

Organizational Relationships
Reports to: Branch Manager

Supervises: Indirectly, all Branch positions; Directly Member Service Advocates 1 and 2

Contacts: Contacts: Credit union members, other credit union branches/departments, credit

union officials, auditors, vendors, local community members and businesses and all internal staff.

Qualifications/Requirements
Education: Bachelor's degree in Business/Finance or equivalent work experience.

Experience: Prefer 4+ years teller / operations experience.

Two years sales and customer service preferably in financial services.

Three years supervisory/management experience

Skills: Loan experience preferred.

Strong interpersonal, sales, and relationship management skills

Strong written, verbal and communication skills

Ability to provide leadership and handle multiple priorities under time constraints

Working knowledge of Microsoft Office desktop applications

Essential Functions

• Provides a valuable and enjoyable experience to both internal customers and members during interactions. Consistently suggests ways to improve the member/customer experience through improved processes and technology.
• Manage branch staff including hiring, performance management, conducting monthly one-on-ones, writing reviews and making salary recommendations.
• Gains and maintains a strong knowledge of Bellco products and services and can accurately enter and complete transactions, loan applications and