Front Desk Agent

Job Overview
Join our dynamic hospitality team as a Front Desk Agent, where you will be the welcoming face and first point of contact for our guests. This energetic role offers the opportunity to create memorable guest experiences by providing exceptional customer service, managing reservations, and ensuring smooth check-in and check-out processes. Your enthusiasm and professionalism will set the tone for our guests' stay, making their visit enjoyable and seamless. Whether handling guest inquiries or coordinating with other departments, your proactive approach will contribute to a vibrant and hospitable environment.

Duties

• Greet guests warmly upon arrival, ensuring a positive first impression through friendly and professional interactions
• Manage guest check-in and check-out procedures efficiently using hotel management software
• Handle multi-line phone systems with excellent phone etiquette, addressing guest questions and reservation requests promptly
• Provide accurate information about hotel amenities, local attractions, and services to enhance guest experience
• Maintain guest relations by resolving issues swiftly and courteously, ensuring satisfaction throughout their stay
• Assist with night audit responsibilities, balancing accounts and preparing reports to ensure financial accuracy overnight
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests and uphold service standards
• Must be willing to work nights and weekends

Experience

• Prior experience in hospitality management or hotel front desk operations preferred but not required; training provided for motivated candidates
• Strong customer service skills with a passion for hospitality excellence
• Multilingual abilities are highly desirable to serve diverse guest populations effectively
• Familiarity with hotel management systems and multi-line phone systems is advantageous
• Bilingual proficiency enhances communication with international guests and broadens service capabilities
• Previous experience in night audit or guest services roles is a plus but not mandatory; comprehensive training will be provided
• Excellent phone etiquette, interpersonal skills, and the ability to handle high-pressure situations with professionalism are essential

Embark on a rewarding journey in the hospitality industry where your energy, attention to detail, and dedication will make a lasting impact on every guest's experience. We value diversity, enthusiasm, and a proactive attitude—join us to help create welcoming environments that guests cherish

Job Type: Part-time

Pay: From $14.00 per hour

Expected hours: 24 – 32 per week

Work Location: In person