Front Desk Agent

Job Summary
We are seeking an energetic and welcoming Front Desk Agent to be the first point of contact for our guests, ensuring a memorable and seamless experience from check-in to check-out. In this dynamic role, you will manage guest interactions, handle reservations, and provide exceptional customer service that reflects our commitment to hospitality excellence. Your enthusiasm and professionalism will help create a warm, inviting atmosphere that keeps guests returning time and again. This paid position offers an exciting opportunity to develop your skills in hotel management and guest relations while working in a vibrant resort environment.

Duties

• Greet guests warmly upon arrival, providing a friendly and professional first impression
• Manage guest check-in and check-out processes efficiently using multi-line phone systems and hotel management software
• Handle guest inquiries, requests, and complaints with patience, empathy, and proactive solutions
• Maintain accurate reservation records, modify bookings as needed, and assist with room assignments
• Provide information about hotel amenities, local attractions, and services to enhance guest experiences
• Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly
• Conduct night audits when scheduled, balancing accounts and preparing reports to ensure financial accuracy
• Uphold phone etiquette standards while managing multiple lines to deliver clear communication at all times

Qualifications

• Previous experience in hospitality management or hotel front desk operations preferred but not required
• Strong customer service skills with a passion for guest satisfaction
• Multilingual or bilingual abilities highly desirable to serve diverse clientele effectively
• Knowledge of hotel management systems and multi-line phone systems is advantageous
• Excellent communication skills with a professional phone manner and attention to detail
• Ability to handle night audit procedures confidently when scheduled
• Experience in resort or hotel environments is a plus but not mandatory
• Demonstrated ability to work well under pressure while maintaining a positive attitude

Join our team as a Front Desk Agent and become an integral part of creating unforgettable guest experiences Your enthusiasm for hospitality combined with your dedication to service excellence will make a lasting impact on every visitor. We value energetic professionals committed to hospitality management, guest relations, and delivering top-tier customer service in a vibrant resort setting.

Job Types: Full-time, Part-time

Pay: $ $15.00 per hour

Work Location: In person