Client Engagement Manager

About Ascendion

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world's leading brands
• Solve complex problems - and learn new skill
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

Job Title: Client Engagement Manager

Must haves:

About the Role:

We are seeking a dynamic and client-focused
Client Engagement Manager
to drive seamless collaboration between our organization and our valued clients. This role is primarily external client-facing and requires a strategic mindset to manage mid-to-long-term planning effectively. The ideal candidate will be adept at handling complex client communications, leading planning initiatives, managing project roadmaps, and ensuring smooth execution of deliverables.

Key Responsibilities:

Client Communication & Relationship Management:

• Act as the primary point of contact for external clients, fostering strong, trust-based relationships.
• Manage and streamline communication channels between clients and internal teams to ensure transparency and alignment.
• Address client concerns, provide solutions, and proactively identify opportunities for improving client satisfaction.

Strategic Planning & Workshop Facilitation:

• Lead and facilitate
  planning or requirement workshops
  , ensuring alignment on project goals, scope, and deliverables.
• Collaborate with clients and internal stakeholders to define project objectives, success criteria, and execution roadmaps.
• Gather and analyze client requirements, translating them into actionable insights for internal teams.

Project & Product Planning:

• Develop and maintain
  integrated project/product increment/release plans
  , incorporating dependencies across multiple workstreams.
• Ensure alignment of delivery plans with business goals, addressing risks and mitigating roadblocks proactively.
• Drive execution excellence by collaborating with project managers, product owners, and engineering teams.

Status Reporting & Stakeholder Communication:

• Manage and oversee project status updates, ensuring timely reporting to clients on progress, risks, and key milestones.
• Prepare and deliver structured reports, dashboards, and presentations that highlight performance metrics and insights.
• Facilitate decision-making through data-driven reporting and stakeholder engagement.

Internal Operations & Reporting:

• Serve as the
  primary contact
  for internal Ascendion reporting and operational activities.
• Work closely with internal teams to ensure compliance with organizational standards, processes, and governance frameworks.
• Provide leadership with insights and recommendations to improve efficiency and drive strategic initiatives.

Key Qualifications & Skills:

• Communication Skills:
  Exceptional verbal and written communication skills, with the ability to manage client relationships effectively.
• Strategic Thinking:
  Ability to operate with a long-term planning perspective and drive structured execution.
• Project Management:
  Experience with Agile, SAFe, or other project management methodologies is a plus.
• Analytical Ability:
  Strong problem-solving and analytical skills to drive data-backed decision-making.

Location: Remote

Salary Range:
The salary for this position is between $120,000 - $150,000 annually. Factors which may affect pay within this range may include geography/market, skill, education, experience, and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: (medical insurance) (dental insurance) (vision insurance) (401(k) retirement plan) (long-term disability insurance) (short-term disability insurance) (5 personal day accrued each calendar year. The

Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State) (10-15 day of paid vacation time) (6 paid holiday and 1 floating holiday per calendar year) (Ascendion Learning Management System)

Want to change the world? Let us know.

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