Patient Service Representative

Provides high level customer service in a dual role with Security and Registration as floor coordinators/Welcome attendants. Assist locations with modernized registration support while providing security support when needed.

• Performs best in class customer service, while maintaining highly visible waiting room coordination to deter violations of hospital policies and criminal acts. Acts as agent to support and encourage self-service model of patient registration.

• Documents information on incident reports and other required documents in a thorough, factual and timely manner.

• Assists team members, visitors, and patients with directions, lost and found items, vehicle assistance, escorts, and other requests for assistance. Provides access control for secured areas.

• Communicates, collaborates with, and provides appropriate information to patients, visitors, and members of the health care team.

• Manages verbal / physical conflicts using verbal de-escalation, physical presence, restraint techniques or other appropriate legal force options.

• Engages in continuous study of the entire professional field, including best practices, to maintain the professional competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities. Completes required ongoing training and education, including department specific requirements. Maintains required licensure and certifications.

• Serves as a concierge - greets and communicates with patients or visitors, including hospitality assistance and collecting payments and co-payments.

• Performs patient registration and check-in; confirms patient demographic and insurance information; assists patients with kiosk registration.

Required

• High School Diploma or equivalent

• Must be 18 years of age, as required to co-sign legal documents (hospital consent forms, etc).

• 2 years of relevant experience

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

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