Endpoint Technician I

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Monday-Friday: 7:00 AM to 3:30 PM ET

500 Brookline Ave in Boston

Job Summary
Responsible for managing and supporting a wide range of technical systems and equipment. Duties include transporting and setting up technical equipment and maintaining inventory.

Also responsible for managing systems to ensure secure and efficient operations, providing technical support and troubleshooting, and offering technical guidance to peers to minimize disruptions and maintain productivity.

• Provide break/fix technical support services for networked and stand-alone computing equipment.
• Transport, set up, install, and decommission systems.
• Provide operational support by accessing software, monitoring system jobs, and responding to peripheral hardware errors and stoppages.
• Operate systems to input, process, and retrieve data as part of daily operations.
• Respond to support requests via phone, email, ticketing systems, and instant messaging platforms.
• Deliver timely and effective technical support and customer service to internal users, resolving routine hardware, software, and system-related issues.
• Collaborate with subject matter experts and escalate issues as necessary using ITIL leading practices.
• Document issues and resolutions clearly and accurately for ongoing knowledge base development and process improvement.

Qualifications

• High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred
• Can this role accept experience in lieu of a degree? Yes
• Experience in customer service and IT support, including hardware and software troubleshooting 1-2 years preferred and Experience in support or related technical field 0-1 year preferred

Skills for Success

• Proficient working knowledge of associated technical systems and software.
• Proficiency with associated technical systems and software.
• Solid experience with Microsoft Windows operating systems.
• Excellent troubleshooting and problem-solving abilities across IT environments.
• Proficient written and verbal communication skills.
• Outstanding customer service, interpersonal, and organizational skills.
• Demonstrated ability to multi task, prioritize, and manage competing work demands.
• Creative, detail-oriented, and adaptable in fast-paced technical environments.

Additional Job Details (if Applicable)
Working Model Requirements

• Monday-Friday: 7:00 AM to 3:30 PM ET
• Onsite 500 Brookline Ave in Boston

Remote Type
Onsite

Work Location
500 Brookline Avenue

Scheduled Weekly Hours
40

Employee Type
Regular

Work Shift
Day (United States of America)

Pay Range
$ $31.08/Hourly

Grade
4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into