Bilingual Customer Service Representative

Job Summary
We are looking for an enthusiastic and professional Customer Service Representative who is fluent in English and Spanish. The ideal candidate will play a key role in building and maintaining relationships with our clients, addressing inquiries, processing policy changes, and ensuring an exceptional customer experience.

Responsibilities

• Provide exceptional customer service via phone, email, and in person to address client inquiries and concerns.
• Assist clients with insurance policy changes, quotes, renewals, and claims processing.
• Educate clients on various insurance products, coverage options, and policy benefits.
• Collaborate with agents to identify client needs and provide tailored solutions.
• Maintain accurate records of client interactions and updates in the CRM system.
• Proactively follow up with clients to ensure satisfaction and resolve any issues promptly.
• Translate communications and documents between English and Spanish, as needed.
• Support the sales team with administrative tasks and cross-selling opportunities.

Experience

• Previous experience in customer service or support roles is preferred.
• Bilingual proficiency in English and Spanish is required; additional languages are a plus.
• Strong communication skills, both verbal and written, with the ability to convey information clearly.
• Familiarity with data entry processes and software applications.
• Experience in sales or outbound calling is advantageous but not mandatory.
• A commitment to delivering high-quality service and exceeding customer expectations.

Join our team as a Bilingual Customer Service Associate and contribute to creating positive experiences for our customers

Job Type: Part-time

Pay: From $16.00 per hour

Work Location: In person