Product Support Specialist

What we're looking for

You'll be joining a collaborative, multilingual Customer Support team that's passionate about helping people succeed. Reporting to a supportive manager who values growth and development, you'll play a key role in delivering world-class service to our diverse global customers. This is an exciting opportunity to use your skills daily, solve meaningful challenges, and make a real impact on how our customers experience our products. If you thrive on problem-solving, learning, and working with a team that celebrates different perspectives, this role is for you.

What you'll be working on

• Helping our customers in English by email, chat, or phone — making sure they feel heard, supported, and successful.
• Troubleshooting issues and guiding customers to the best solutions, while also sharing tips to help them get the most from our products.
• Working closely with teammates and other departments to solve tricky challenges and improve the overall customer experience.
• Spotting opportunities to make things easier — whether that's updating resources or suggesting better ways of working.
• Playing a key role in keeping our customers happy and engaged by delivering service that's friendly, reliable, and solution-focused.

We'd love to hear from people with

• 1 years' experience in a customer-facing role, ideally within an internet, technology, or e-commerce environment.
• A genuine passion for delivering excellent customer service and creating positive experiences.
• Critical thinking skills and the ability to think on your feet, while being a quick learner
• Strong communication skills in both spoken and written form, with confidence engaging customers by phone, email, or chat.
• Flexibility to work across varying shift times to best support our global customers.
• A collaborative mindset, eagerness to learn, and the ability to adapt in a fast-moving environment.
• Ability to communicate in written and oral English at the B2 level

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week.