Office Assistant

· Enhance and maintain the company culture by working and demonstrating the company's core values

· Handle incoming calls and other communications

· Maintain confidentiality of our clients and care providers in compliance with HIPAA

· Open, close, and organize the office and the fingerprint room

· Provide administrative support and help maintain an efficient office environment

· Greet and assist clients and care providers in person and/or over the phone

· Monitor office equipment and supplies and place monthly orders as needed

· Direct incoming mail and process outgoing mail in a timely manner

· Maintain company cars in working order by ensuring cars are washed, fueled, and maintenance is scheduled

· Attend quarterly staff meetings

· Perform other job-related duties as assigned

Service

· Update client and care provider records in our database, ensuring accuracy and validity of information

· Conduct check-in calls to active families to ensure they receive support to utilize their services

· Schedule all 90-day and annual Care Provider evaluations for Placement Managers

· Support Care Providers before and after CPR/First Aid courses to ensure all Livescan and pending documents are completed in person at the time of their visit

· Support Placement Managers by retrieving updates from families for provider evaluations

· Complete Client Care Descriptions to support the Placement team with potential matches

· Conduct check-in calls with Agency Respite families that are waiting for services

· Update the Placement Manager of any issues/concerns the Agency Respite family or Agency Care Provider reports

· Assist and support with Agency Care Provider appreciation events

· Follow up with Agency Respite families to update the client's status/respite needs as needed

Fingerprint

· Schedule fingerprint appointments and complete Livescan fingerprinting

· Review completed Livescan forms for accuracy

• Manage the Fingerprint Log to ensure full compliance by accurately tracking all Live Scan transactions and confirming all required fields are correctly completed by fingerprint rollers.
• Collect