Equine Specialist

Who we are:

Valley Feeds is part of the GVF Group of Companies, a Canadian, family-owned company dedicated to helping farmers produce meat, milk, and eggs profitably and sustainably. Across our companies, we support livestock producers with high-quality feed, innovative nutrition programs, and expert on-farm guidance.

Valley Feeds has proudly served Cambridge and surrounding communities since 1970. What began as a small retail store supporting local farmers has grown into a trusted destination for high-quality feed for wild birds, pets, farm animals, and horses, as well as lawn, garden, and pond care supplies. Our team is known for excellent service, expert advice, and products customers rely on.

Ours is a family business that cares about its employees and its community. We make sure that all our staff get what the best-in-class team members deserve: benefits, good wages, and respect. Whether through our charitable work, or our dedication to staff, GVF is committed to living out our principles and values.

Why we have this role:

As our brand presence continues to grow, we are looking for an In-Store Equine Specialist to help strengthen our equine business and deliver a first-class experience to every customer who walks through our doors. This role is ideal for someone passionate about equine nutrition, customer relationships, and hands-on retail sales.

Working with us:

Regular business hours for Valley Feeds are Monday to Saturday, 8:00 a.m. to 6:00 p.m. You will work shifts primarily during the week (Monday to Friday) and on Saturdays as needed, averaging 30–40 hours per week. There may also be occasional requests to start early or work late as business needs require.

What you'll do:

Customer Service & Retail Sales

• Greet and assist customers warmly, delivering a consistently positive experience in-store, over the phone, online, or during deliveries.
• Use a solution-based selling approach to help customers find the right products and suggest complementary items when appropriate.
• Answer product-related questions and support team members with customer inquiries.
• Process sales accurately using the POS system and credit card terminal.
• Load customer purchases safely and efficiently, including directing customers to the side dock when needed.
• Support commercial landscape customers by loading products such as fertilizer, grass seed, and ice salt promptly.
• Take initiative in supporting the Store Manager with additional tasks as required.

Equine Sales & Support

• Provide knowledgeable equine nutrition support, including feed and product recommendations.
• Proactively grow the equine customer base through outreach, on-farm visits, and relationship building.
• Conduct on-farm assessments to understand horse needs and feeding programs.
• Manage equine feed orders and respond to customer inquiries in a timely, professional manner.
• Deliver horse feed using the company vehicle within an approved delivery area.
• Load and carry feed into barns, feed rooms, and designated areas.
• Maintain strong working relationships with equine brand representatives and participate in training and joint sales calls.
• Oversee dealer relations for the Hoffman's Horse Feed distributorship, including order preparation and issue resolution.
• Assist with inventory movement between the store and the Savage Drive warehouse.
• Work toward agreed-upon equine sales and performance targets.

Inventory & Store Presentation

• Monitor inventory levels and identify products that require restocking.
• Restock shelves, ensuring products are well organized, faced, and rotated using FIFO practices.
• Assist with bagging wild bird seed and small animal feed as needed.
• Maintain a clean, professional store environment inside and outside the building.

Store Operations

• Assist with opening and closing the store.
• Maintain product displays and presentation standards.
• Keep the parking lot, front porch, and loading dock clean and safe.
• Perform snow removal and ice control during winter months.
• Support other duties as assigned.

Your background includes:

• High school diploma or equivalent required; education in Equine Nutrition is considered an asset.
• 1–2 years of experience in retail sales, customer service, or a related field.
• Strong knowledge of equine nutrition and hands-on equine industry experience.
• Ability to lift up to 50 lbs and remain on your feet for extended periods.
• Valid G driver's license and comfort operating a company delivery vehicle.
• Strong communication, customer service, and interpersonal skills.
• Ability to work independently and as part of a team.
• Forklift experience is an asset.
  

Why work with us: 

• Canadian Family-Owned and Operated Company
• Competitive wage
• Extended health and dental benefits
• RRSP matching program
  
• Donation matching program
• Store discount at Valley Feeds
• Be part of a company that values integrity, innovation, and giving back.

Living Our Values:

• Passion: Serving customers innovatively and well.
• Humble Confidence: Confidently choosing to forgo our status, deploy our resources and use of influence for the good of others before ourselves.
• Integrity: Consistently honest while honouring commitments with our customers, co-workers and suppliers.
• Professional: Committed to excellence in the way we lead, serve and relate.
• Caring: With a servant heart, truly caring for customers and co-workers. Find satisfaction in assisting with others' challenges and joy in witnessing their success.