Bell Captain

Location: Salt Lake City, Utah

Snowbird is situated in the middle of the Wasatch Mountain Range and is not only home to awe-inspiring views and mighty terrain, it is also home to employees equally as remarkable. Snowbird is continually looking for the best, those who share a passion for these mountains and the outdoors. Snowbird is a unique resort with distinct summer and winter seasons and offers full-time, part-time and seasonal positions.

TITLE: Bell Captain

LOCATION: Lodge at Snowbird

STATUS: Full-time, Year round

SCHEDULE: Varies

• Must be 21+ with valid driver's license and clean driving record.

• Specific Shifts: Varied including weekdays, weekends, and holidays. Expected to work 5 days a week, 8 hour shifts.

• Shifts will vary from 7am to 3pm and 3pm to 11pm. Must be available for both.

• Full-time - 40 hours per week.

SUMMARY

As a Bell Captain, you will supervise the Bell/Valet team and assist guests with luggage and transportation needs. You will also make scheduling decisions to ensure that staffing levels match business levels, in addition to other leadership duties.

WHAT YOU'LL DO

• Responsible for overseeing the daily operations of the valet department.

• Responsible for overseeing productivity of 10-20 bellman and seasonal locker room attendants.

• Collaborates with Cliff Lodge Management and other Cliff departments.

• Performs bi-weekly payroll.

• Schedules staff based off of hotel occupancy levels, group business needs, special events and holidays.

• Responsible for conducting interviews and hiring within the department.

• Monitors package deliveries.

• Cleans and maintains company vehicles, including notifying Cliff Management of expired registration tags.

• Reviews and orders supplies as needed. Supplies include office supplies, valet tags for cars, and new valet signage.

• Escort incoming hotel guests to rooms and assist with luggage. Ensure that luggage is safe and not left unattended. Ensure that luggage is placed in the cart properly and handled with care. Deliver luggage to guests' rooms within 15 minutes of guests' arrival. When rooming a guest, luggage should be placed on luggage rack. After rooming, you should offer further assistance including points of interest and entertainment attractions. Explain features of the room, such as the operation of radio, television, housekeeping service, refreshment center, room safe and heat control.

• Arrive at the guest room to collect luggage within 8 minutes of the guest's call when the guest is departing. Understand and adhere to procedure of master key usage.

• Be visible and available in the lobby to assist guests when required. Ensure guest name usage whenever possible. Maintain eye contact with guests. Assist in keeping the work area neat and clean. Provide valet service for guests by parking and retrieving vehicles and directing traffic.

• Answer the telephone within 4 rings with a clear and audible greeting and close the conversation with a pleasant final remark. Keep record of calls for service (check-in, check-out, miscellaneous). Assist in accurate maintenance of bell desk log sheets.

• Consistently demonstrate personal guest service excellence.  Be an ambassador for the hotel when in contact with guests. Maintains a high level of professionalism in all aspects of job performance.

• Snow Removal - Responsible for shoveling snow and salting walkways and parking areas.  Assisting with lot clearings as necessary.

• Responsible for the beautification of valet common areas (Cliff parking areas, garage, tunnel and locker room). This includes picking up trash, reporting maintenance issues and sweeping.

• Shuttle Runs

• Outside of normal Bell season be willing to work Front Desk or Maintenance based on skill set.

• Travel: Occasional trips to Salt Lake Valley.

WHAT YOU NEED TO GET THE JOB DONE

• High School Diploma or equivalent required.

• 6 Months of job specific work experience with demonstrated competence. Previous supervisor/managerial experience preferred.

• Must be at least 21 years of age.

• Valid Driver License w/ Clean Motor Vehicle Record (MVR).

• Able to read, write, and communicate through speech.  Able to use arithmetic with accuracy in counting, adding, subtracting, multiplying, and dividing.

• Must be reliable, mature and able to work with minimal supervision. 

• Requires some exercise of judgment within policy guidelines and without supervisory approval. 

• Requires some problem solving and initiation of activities within job description and responsibility limitations. 

• Requires strong understanding of other Snowbird operations. 

• Should be willing to accept responsibility for own actions.

• Must have the ability to interact at any time with guests and other employees in a pleasant manner and maintain good working relationships with others and all departments at Snowbird.

WORK SCHEDULE

• Specific Shifts: Varied including weekdays, weekends, and holidays.

• Hours:  Expected to work 5 days a week, 8 hour shifts.

• Shifts will vary from 7am to 3pm and 3pm to 11pm. Must be available for both.

• Full-time - 32 hours per week or Part-time - 20 hours per week available

WORKING CONDITIONS

• Must be prepared to stay overnight, if necessary, on occasional times of road closures.

• May experience unusual stress from continual work with public, winter conditions, snow night requirements and commuting to/from Snowbird.

• Must be able to lift 75 lbs.

• Must be able to stand for long periods of time.

• Must demonstrate ability to bend, kneel, handle, reach, grasp and perform repetitive motions.

• Must possess the ability to work fast and efficiently under pressure.

• Work is outdoors and requires constant exposure to cold and other extreme weather conditions. 

• Work is subject to frequent interruptions making continuity and accuracy difficult, frequent exposure to noise.

• May experience some stress due to periodic guest relations, also during high-occupancy periods. 

• Position requires an outgoing and friendly personality. 

• Must have the ability to work in a flexible and high-volume environment. 

• Needs the ability to make decisions quickly on guest and employee issues.

WHY WORK HERE

• Ski pass and comp ticket benefits

• Discounts at Snowbird eateries, retail shops, mountain school, lodging and daycare for employees

• Available medical, dental, vision and accident insurance – benefits are available based on position and are subject to change

• 401k

• Discounts with Powdr partners

• Free transportation to work: UTA Bus, Employee Shuttles

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. We require all candidates that receive and accept employment offers to complete a background check before being hired and comply with our professional appearance, drug & alcohol, and employee conduct policies.

Snowbird is proud to be an equal-opportunity employer. We do not stand for discrimination or harassment of any kind. Further, we stand for diversity of thought, background, race, sexual orientation, gender and belief. Whether you are looking for full-time, part-time, seasonal, multi-seasonal or year-round employment, Snowbird provides a dynamic and friendly environment with many great benefits and perks.

If you are passionate about the outdoors, check out our open positions and apply online today