Junior Customer Service Representative

Job Title: Junior Customer Service Representative
Location: Brampton, ON
Job Type: Full-time
Schedule: Monday to Friday, 8:00 a.m. – 5:00 p.m.

Job Description:
XTL Transport Inc., a well-established company in the Transportation, Logistics, and Warehousing/Distribution industry, is currently seeking a Junior Customer Service Representative to join our Brampton office. The ideal candidate is customer-focused, detail-oriented, and a strong team player with an interest in building a stable career in logistics.

Responsibilities:

• Perform general data entry related to receiving and shipping transactions

• Create, update, and maintain customer account information

• Provide administrative and operational support to other Customer Service Representatives

• Maintain positive relationships with customers and internal teams

• Communicate customer requests to the operations department

• Follow up with customers and operations to ensure documentation accuracy

• Validate transactions for accuracy, completeness, and proper invoicing

• Run reports as required

Qualifications & Skills:

• Experience in customer service, administration, or a similar role

• Experience in a transportation or distribution center environment is an asset

• Knowledge of WMS systems (AS400 is an asset)

• Strong communication and organizational skills

• Ability to multitask, prioritize, and work under pressure

• Detail-oriented with strong follow-up skills

• Bilingual (oral and written) considered an asset

• CTPAT-sensitive position – criminal background check required

Work Environment:

• Team-oriented and fast-paced environment

• Strong focus on Occupational Health and Safety

• Positive and professional attitude required

Shift Available:
Monday to Friday | 8:00 a.m. – 5:00 p.m.
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XTL is an equal opportunity employer that embraces diversity in the workplace and equivalently considers applications from qualified women, men, visible minorities, aboriginal people and persons with disabilities. We welcome applications from all interested individuals

We invite all interested persons to apply but only candidates selected for an interview will be contacted.