Client Care Specialist

Welcome, we're thrilled you are considering joining the highly skilled team at White Rock Veterinary Hospital

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White Rock Veterinary Hospital seeks a skilled Client Care Specialist to join our growing team We have been proudly AAHA Accredited since 1987 Our ideal candidate will have strong communication and people skills and have some experience in the Veterinary field as well as leadership. Our team is very passionate about our amazing work, and we are a calm team that works well with everyone.  Apply today to join the White Rock team

About the Role

Our ideal Client Care Specialist/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests. Experience with PIMS and customer care is an asset. Candidates must be willing to work Saturdays 9:00AM - 5:00PM

Why Join White Rock?

A Supportive, Collaborative Environment: Work alongside experienced RVTs, veterinary assistants, and client care staff who value communication, respect, and clinical excellence.

Flexibility and Work-life Balance: We understand the importance of life outside of work. Whether you're seeking full-time or a part-time schedule, we'll work with you to find the right fit.

Professional Growth: Access to a continuing education platform, to develop your veterinary skills.

What The Role Can Offer

Pay Rate: $ $24.00

The VetCare Community Benefits 

About VetCare

VetCare (vet-) is a 100% Canadian-owned acquirer and operator of veterinary practices, based in Vancouver with passionate team members across Canada. Our commitment to care is at the heart of what we do, from guiding our talented medical and operations teams, supporting practice owners through seamless transitions, and providing the highest quality of care to patients through our community-focused practices.