Sales Associate

Reporting to the Store Manager, the Sales Associate is responsible for providing friendly and courteous service to customers, donors and volunteers. This position works in a fast-paced environment that involves driving sales through engagement of customers, suggestive selling, and sharing product knowledge.

We are currently looking for a Sales Associate to join our Manchester location on part-time basis.

Duties and Responsibilities:

• Foster a positive workplace and team environment through open communication

• Ensure high levels of customer satisfaction through excellent sales service

• Assess customers' needs and provide assistance and information on products1

• Welcome customers to the store and answer their queries

• Sort, tag, hang merchandise, arrange, restock sales floor

• Resolve customer complaints to ensure maximum client satisfaction

• Process sales transactions at point of sale (POS) accurately & efficiently

• Receive, sort, & recycle donated goods

• Lift & move all sizes of furniture throughout each shift - 50 lbs individually or 100 lbs as a member of a team

• Promote upcoming sale promotions, events and other WINS initiatives

• Follow and achieve department's sales goals on a monthly, quarterly and yearly basis

• Actively seek out customers in store and "Go the extra mile" to drive sales

• Remain knowledgeable about WINS community impact and the programs offered

• General housekeeping and tidiness of store & rotate inventory on regular basis

• Other duties as assigned

Requirements:

Education

• Grade 12 Diploma and/or equivalent combination of education and experience

Experience

• Previous experience in a retail, customer service environment is an asset

Personal/ Professional Attributes:

• A friendly and energetic personality with customer service focus

• Strong communication and interpersonal skills

• Ability to problem solve, multi-task and prioritize daily work

• Ability to perform under pressure and address complaints in a timely manner

• Ability to stand for long periods of time throughout each shift

• Availability to work flexible shifts with weekend availability

• Ability to physically lift 50 lbs individually or 100 lbs as a member of a team

• Eligible to work in Canada

• CSA approved steel-toe boots