Pega BSA

Job Type: Contract

Job Category: IT

Job Description

Job Title: Pega BSA (Business Systems Analyst)

Location: Onsite – Toronto, Ontario
Duration: 6–12 Months (Contract)
Work Type: 100% Onsite (No Remote / No Hybrid)

Job Summary

We are seeking an experienced Pega Business Systems Analyst (9-14 years) to support a major enterprise Pega implementation. The ideal candidate will have strong experience translating business requirements into Pega functional specifications, supporting solution design, validating end-to-end workflows, and working closely with business, product, QA, and development teams to ensure successful delivery.

Key Responsibilities

Work with business stakeholders to gather, analyze, and document functional and non-functional requirements.

Develop BRDs, FRDs, user stories, acceptance criteria, data mapping, and process flows.

Partner with Pega Solution Architects and Development teams to translate requirements into functional solutions.

Participate in end-to-end solution design workshops, sprint planning, backlog grooming, and demos.

Analyze existing workflows, rules, case management, and user interfaces to identify gaps and enhancement opportunities.

Support the creation and execution of UAT test plans and test cases; validate outcomes.

Track and manage requirements traceability throughout the development lifecycle.

Coordinate defect triage with automation QE and development teams, ensuring timely resolution.

Support documentation of business process changes and training materials for end-users.

Facilitate cross-functional communication and ensure alignment across stakeholders.

Required Skills & Experience

9-14 years of total IT experience, with 5+ years in a BSA role working on Pega projects.

Strong experience gathering requirements and writing detailed user stories specific to Pega implementations.

Hands-on expertise with:

Pega Case Types

Workflows & UI

Data models, decision rules, correspondence, SLAs

Rule resolution and Pega terminology

Ability to interpret Pega technical designs and explain them in business language.

Strong understanding of APIs (REST/SOAP), integration patterns, and downstream data impacts.

Experience working in Agile Scrum environments with JIRA, Azure DevOps, or similar ALM tools.

Preferred Qualifications

Pega BA / CSA / CSSA certification preferred (not mandatory).

Background in banking, financial services, or insurance domains strongly preferred.

Experience supporting UAT, production rollout validation, and change management initiatives.

Required Skills

DATA ANALYST