Facilitator- Part Time

Do you have a passion for customer service? Are you fluent in English and French? Are you looking to start a career with a great company? If so, GardaWorld is the place for you Join our diverse and dynamic team, and embark on a path that will allow you to grow both professionally and personally.

As a Facilitator, you will provide bilingual customer service and engage with passengers who need extra assistance through the screening process. You will be extensively trained on knowledge of Standard Operating Procedures and will gain an in-depth familiarity of Pre-Board Screening procedures for special screening situations.

Facilitator Job Responsibilities:

• Provide a high level of customer service to the travelling public.
• Engage with passengers and offer assistance to those who require support for hearing loss, vision loss, limited mobility, etc.
• If requested, accompany passengers through screening, helping with their belongings and explaining the process.
• Explain options available to the passenger for screening of their person and their special items, medical devices and aids, and sensitive cultural or religious items. 
• Provide information about CATSA's regulatory signage to passengers with vision loss (using CATSA tactile communications booklet).
• Work closely with Screening Officers and liaise with front-line stakeholders to ensure passengers receive exceptional customer service.
• Proactively intervene where required, either in the queue or on the screening line.
• Maintain up-to-date knowledge on disability-related issues and initiatives, with a focus on those in the transportation sector (for example, the Sunflower Lanyard program for people with invisible disabilities).

Facilitator Qualifications:

• Post-secondary education or equivalent work experience.
• Strong empathy, active listening, and customer service skills
• A minimum of 1-3 years of customer service experience.
• Ability to communicate fluently, clearly, and effectively in both French and English
• Ability to adapt to customer needs/situations, provide appropriate solutions or alternatives.
• Ability to provide physical support to passengers with reduced mobility, upon request.
• Ability to stand and walk for extended periods of time.

Employment Details:

• Hourly rate: $28.84/hour
• Employment Type: Part time (Unionized)
• Location: St-John's, NL

If you're ready to roll up your sleeves and dive into an exciting opportunity, we want to hear from you Apply now and let's build something incredible together

AVATL

GardaWorld: Business solutions and security services for a complex world

GardaWorld is the world's largest privately owned security company, offering secure transportation and cash vault services, physical and specialized security solutions, and via the Crisis24 portal, real-time, vetted international security alerts. GardaWorld is a partner of choice for private companies, governments, humanitarian organizations, and multinational corporations with employees around the world. GardaWorld employs more than 65,000 dedicated and highly qualified professionals who serve a diverse clientele in North America, Africa, Asia, and the Middle East. In the complex world we live in, our reputation is based on the quality of our services and the commitment and integrity of our people.

We are an equal opportunity employer and take pride in having a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, colour, religion, gender, sexual orientation, national origin, age, marital or veteran status, handicap disability or any other protected status
We thank all candidates for their interest; however, we will communicate only with the selected candidates.