Implementation Manager

Location

Miami, FL (On-site Monday-Friday preferred, with hybrid possibility)

Who We Are

At Paradigm, we're revolutionizing home care through innovative technology. As the fastest-growing tech company in this sector, we empower home care agencies with cutting-edge solutions in billing automation, growth education, authorization management, and beyond. We believe that by streamlining agency operations with third-party payers like the Department of Veterans Affairs and Medicaid, we ultimately enhance the quality of care for seniors, veterans, and underserved communities.

We foster a dynamic and collaborative work environment where new ideas are welcome, and creativity thrives. Joining our team means becoming part of a supportive community that values continuous learning and excellence. We're on a mission to revolutionize home care and are looking for passionate individuals to help us make a lasting, positive impact.

Position Snapshot

As an Implementation Manager, you support new and existing customers, guiding them through each phase of the RCM onboarding process to ensure a smooth and successful transition. This position is well-suited for a problem-solver who is passionate about helping customers progress during each phase of onboarding. You will play a critical role in problem-solving, troubleshooting, and optimizing workflows, ensuring customers achieve their desired outcomes efficiently. This role is ideal for a strategic thinker and proactive problem-solver who is passionate about customer success and skilled at managing multiple projects simultaneously. You will collaborate cross-functionally to streamline processes, address challenges, and drive continuous improvement in departmental processes. This position reports to the Director of Implementation and Enrollments.

Core Responsibilities

• Lead kickoff to collect practice demographics, NPIs/Tax IDs, payer mix, service lines, and current A/R posture
• Build a clear onboarding plan with milestones (enrollments, EDI/ERA/EFT, portal access, training, pilot, go-live) and owners
• Facilitate clearinghouse setup and EDI/ERA/EFT enrollments; obtain and manage payer/VA/Medicaid portal access and roles
• Define submission schedules, reconciliation processes, and handoffs between provider staff and our Billing/Collections teams
• Execute the go-live checklist; target time-to-first-claim and time-to-first-