Service Scheduler

Qualifications:

• Minimum 3 years of experience scheduling technicians (in manufacturing industry)
• Proficiency in Salesforce, especially case and work order management
• Strong communication skills via phone and email
• Experience with Microsoft Suite and ERP systems
• Experience in quoting, project coordination, and basic project management

Job Description

As a Service Scheduler, you will play a crucial role in maintaining efficient communication and scheduling processes. You will be responsible for optimizing technician utilization and ensuring accurate documentation in Salesforce. This role requires direct communication with customers to understand their needs and schedule Field Technicians accordingly.

Responsibilities

• Maintain regular communication with Field Technicians and Field Service Managers to monitor project status and schedule work assignments.
• Document Salesforce cases and work orders with clear and accurate details, including service scope and updates from customers and internal communications.
• Communicate with customers via telephone and email to determine solutions and schedule Field Technicians.
• Enter necessary information into planning tools and technicians' calendars.
• Work with Field Service, Administration Manager, and Project Managers to assign priority levels to service requests and keep managers informed of changes.
• Coordinate Field Technician trainees with experienced technicians for training opportunities.
• Ensure technicians are not dispatched to customers on credit hold and provide necessary documentation to technicians.
• Organize and attend meetings such as installation kick-offs and schedule reviews.
• Continuously communicate with production for proper installation scheduling.
• Provide formal cost estimates for Key Sold Service work and ensure work is accurately estimated and confirmed to all involved.

Work Environment

This position requires you to work fully onsite. The work hours are Monday through Friday, with start and end times varying between 7:00 AM and 6:00 PM. The company is committed to providing a state-of-the-art facility to benefit employees, emphasizing growth, development, and internal promotions based on performance and attendance metrics.

Job Type & Location

This is a Permanent position based out of Wood Dale, IL.

Pay and Benefits

The pay range for this position is $ $38.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending