Patient Experience Rep

Who We Are

At Boulder Eye Surgeons, a Panorama Eyecare company, we are not just a team; we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Our unflinching commitment to excellence and our core values are what make us an Employer of Choice. Join us in shaping the future of eyecare as we thrive together 

The Position:

As a Front Desk & Surgery Scheduler at Panorama Eyecare, you will play a pivotal role in our mission to deliver the best eyecare. You'll be part of a collaborative team that values Partnership, Engagement, Excellence, and Stewardship. Together, we create an environment where mutual respect is at the forefront, equipping you with the tools, training, and empowerment necessary to excel in your role.

The Role:

The successful Front Desk & Surgery Scheduler will contribute to the fulfillment of Panorama Eyecare's mission statement by greeting, making appointments, and checking patients in and out for each doctor in a friendly, organized, and efficient manner. They are also responsible for facilitating smooth patient flow within the office by following established office guidelines and serving as a general information source for patients.

• Greets patients upon their arrival to the office. 
• Verifies patient information and confirms insurance information and referral status/authorizations.  
• Obtains and retains knowledge of insurance company participation and requirements. 
• Registers patients correctly and completely in computer, providing consistency for patient listing and billing information. 
• Answers general questions for patients following established guidelines.
• Prints route slip for appropriate resource to proper location.
• Schedules all in-office appointments per recalls on route slips.
• Maintains awareness of schedule and problem solves when needed.  
• Collects payments from patients and correctly balances all collected monies against receipts. 
• Answers questions regarding insurance billing and office financial policies. 
• Generates and dispenses tokens for the Patient Portal for every patient.
• Enters recalls in computer for future appointments. 
• Assists patients as needed with calling for transportation, writing checks, dialing phone numbers, etc.  
• Directs patients to appropriate locations- main waiting room, optical, restrooms, ASC, etc. 
• Maintains the goal of providing the highest level of customer service to patients. 
• Assists in maintaining work area and reception area including making coffee, organizing magazines, picking up trash on floors… 
• Basic understanding of phone etiquette, understanding how to differentiate inner-office or outer-office calls; able to