Manager, Implementation

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
*Title And Summary *
Manager, Implementation

Overview:
The Cross border TPI team is a global team within the Global Customer Delivery and Care Product Enablement organization dedicated to providing comprehensive support for products and services that require enhanced customer guidance. This team actively collaborates with product owners, development teams, and various Delivery teams and to deploy solutions swiftly, efficiently, and with predictability. Their responsibilities encompass aiding customers and prospects from pre-sales through production by offering enhanced technical guidance. Additionally, they focus on equipping our Delivery teams with the necessary support and improved processes and documentation to facilitate the rapid and scalable execution of customer projects.

The Cross border TPI Team at its core is a technical team having development experience with the following remit:

• Responsible for educating and supporting new and existing customers on the integration aspect of Cross Border Services product implementations including consultancy, training, testing, and customized production configurations.
• Partners with Global Product, Customer Delivery and TECH provide technical and product expertise support to customers throughout the lifecycle of the customer journey from pre-sales to production launch.
• Partners with Product Owners and Global Product Integrators to define requirements for product, process, and tool enhancements ensuring adherence to standards, processes, and best practices.

• Responsible to upskilling Regional Delivery teams with the technical knowledge required to best support our customers, through training, documentation, and tooling enhancements with a key focus on cross-border services.

• Support customers throughout the onboarding journey, including pre-implementation, ensuring they have the level of understating required to complete implementation including what is required to code to our APIs and complete integration successfully.

• Partner with Regional Delivery teams to troubleshoot customer integrations during implementation, providing guidance to implement with speed.
• Partner with Global Product Integrators to provide product technical training and enhanced technical documentation for Regional Delivery teams.
• Support collection and reporting of team KPI metrics.
• Participate in strategic conversations with key stakeholders and leadership.
• Engage with key stakeholders across the organization for continuous improvements.
• Partner GPI, Product, and Regional Delivery to enhancing the product through programming, unit testing, implementation, and documentation with a focus on seamless customer integration.
• Actively seek opportunities to enhance standards, improve process efficiency, and enhance the customer experience in partnership with key stakeholders with feedback to the team lead.

All About You

• Strong understanding of