Program Manager

Responsible for the day-to-day operations of Residential Programs/Group Homes. Supervises and 
trains assigned Direct Support Professionals. Provides assistance and support to the individuals 
supported and serves as main contact for case management, families, guardians and other 
authorized persons such as consultants or other providers.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. All persons in the 
position must be capable of performing these functions, in adherence to all ACLS policies and 
procedures.
Serves as the main contact for families, case managers, consultants, and other authorized 
persons.
Ensures the timely development of the annual Person-Centered Individual Service Plan (ISP) for 
each individual supported, in collaboration with case management, family members and other 
team members and monitor active treatment and documentation.
Implements or ensures the implementation of the particular requirements of the ISP on a daily 
basis.
Monitors workshops/rehab. providers/day programs and outside recreation activities.
Conducts and oversees assessments to implement and revise goals for residents.
Facilitates collection of baseline data for programming efforts.
Oversees and trains staff on techniques of medication administration.
Monitors medication management and correct interpretation of Physician Orders and MAR's.
Participates in on call after hours and weekend rotational duties and monitors Behaviour 
Management programs.
Promotes resident's rights, assists residents to make informed decisions, treats residents with 
dignity and respect, report suspected abuse or neglect, and supports independent expression, 
choice and decision-making.
Applies quality improvement principles, tools and techniques; assists in data collections; 
identifies processes for improvement in daily work; educates new staff in new process.

Complete semi-annual documentation regarding individuals' satisfaction with services.
Complete annual supervisor competencies checklist. 
Ensures required plan documentation, reports, and other ACLS records are maintained.
Ensures appropriate and adequate staff coverage by maintaining staff schedules for the program 
participating in after hours and weekend on-call duties, and providing coverage as required.
Writes, reviews or submits reports as required.
Schedules and conducts monthly staff meetings at the home.
Attends management meetings and ACLS all-staff meetings.
Processes assigned staff leave requests for Director of approval.
Conducts staff training, including relief staff, on procedures, required documentation, and any 
other related to the needs of the individuals supported. 
Supervises assigned staff to ensure support services are being provided as required, that staff are 
performing as directed and within the expectations of their respective job descriptions, and that 
necessary documentation is completed and correct.
Researches opportunities for the individuals supported to build community relationships and 
participate in community activities, and implement participation.
Coordinates with the Executive Director and other ACLS staff to ensure the program is 
compliant with ACLS policy, licensure, Medicaid Waiver requirements, human rights 
requirements, OSHA requirements, and other contractual policies and procedures as required.
Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
This position may supervise Direct Support Professionals

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty 
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or 
ability required. Reasonable accommodations may be made to enable individuals with 
disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

At least one year of documented experience working directly with individuals who have 
intellectual disabilities or other developmental disabilities, and/ or completion of at least a 
bachelor's degree, preferably in the human services field, including, but not limited to sociology, 
social work, special education, rehabilitation counseling, or psychology. Prior experience may 
substitute the requirement of a bachelor's degree. 
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance 
instructions, and procedure and policy manuals. Ability to write routine reports and 
correspondence. Ability to speak effectively before family groups of the individuals supported, 
other interested parties, or employees of ACLS.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, 
common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and 
interpret bar graphs.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations 
where only limited standardization exists. Ability to interpret a variety of instructions furnished 
in written, oral, diagram, or scheduled form.
CERTIFICATES, LICENSES, REGISTRATIONS
The employee is required to maintain a valid driver's license and clean driving record. 
Additionally, the employee is required to have his or her privately owned vehicle immediately 
available while on duty. The vehicle must be legally licensed, registered and insured according to
the laws of the state of the employee's residence. The vehicle must be maintained for safe 
highway operation.
The employee is required to maintain CPR/First Aid certification and to maintain required 
training and certification in such other areas as are necessary for ACLS licensure or mandated by
ACLS Policy.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an 
employee to successfully perform the essential functions of this job. Reasonable 
accommodations may be made to enable individuals with disabilities to perform the essential 
functions.
While performing the duties of this job the employee is regularly required to sit; use hands to 
finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is 
required to walk. The employee must occasionally lift and/or move up to 50 pounds and provide 
physical support for individuals weighing over 200 pounds, Specific vision abilities required by 
this job include close vision, distance vision, color vision, peripheral vision, depth perception 
and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee 
encounters while performing the essential functions of this job. Reasonable accommodation may 
be made to enable individuals with disabilities to perform the essential functions.
The employee is regularly exposed to outdoor weather conditions. The noise level in the work 
environment is usually moderate.
I have read and understand the responsibilities and duties of this position. I further 
understand that failure to perform these duties may result in disciplinary action or 
termination of employment.