Patient Support Call Center

POSITION SUMMARY: The Scheduling Coordinator is responsible for providing exceptional customer service through patient communication management and patient education and sales. This individual is responsible for practice success through schedule management and optimization.

NO LATE NIGHTS OR WEEKENDS PAID HOLIDAYS OFF (after 60 days)

ESSENTIAL RESPONSIBILITES:

• Ensures Quality of Care and Exceptional Customer Service through:
• • Patient Communication Management
• • Greet patients in a friendly, professional manner using proper telephone etiquette
  • Follow up on missed and cancelled appointments
  • Triage patient's needs to schedule appropriately
• Patient Education
• • Provide patient education on the purpose and expectations and expectations of their appointment
  • Make patients aware of insurance eligibility
• Ensures Practice Success throughout each patient encounter through:
• • Appointment capture
  • • Effective schedule management and optimization
  • Data Collection and Accuracy:
  • • Collecting and entering thorough demographic data and verify its accuracy.
• This is a call center - medical environment

EDUCATION AND/OR EXPERIENCE:

• High school graduate, or equivalent
• Previous medical office experience is preferred

COMPETENCIES:

• Polite, professional, and courteous.
• A focus on the provision of quality care and service excellence.
• Proficient in EHR, including proven competency in accuracy of data entry.
• Proficient with optometric medical terminology.
• Recognition of the exam process and the ability to record exam details.
• Ability to effectively communicate in person, by phone, and in writing.
• Superior organizational skills and attention to detail.
• Dependable and self-motivated.
• Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast-paced environment

ENVIRONMENT AND PHYSICAL DEMANDS:

• Physical Activity: Talking, Hearing.
• Physical requirements: Sedentary work. Involves sitting most of the time.
• The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

PERSONAL DEVELOPMENT:

• Staff members are required to meet training expectations within the initial 90-day probationary period.
• Obtaining certification through in optometric certification program is encouraged. BVEP will aid all employees eligible for the Employee Career Development Program.

Preferred

• Medical Experience helpful
• Call Center Experience helpful

Preferred

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Preferred

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Goal Completion: Inspired to perform well by the completion of tasks

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.