Patient Care Representative

ABOUT INVISION EYE CARE

We are an independent optometric health care facility dedicated to the examination, diagnosis and treatment of eye health and visual efficiency. We are always striving to create a culture of excellence in eye care and are committed to keeping our office in the forefront of vision care for the benefit of our patients. We have been nationally recognized for our unique efforts to drive growth and our commitment to providing the ultimate patient care in our community. Our doctors and staff are focused on patient eye care and helping patients improve their vision, and their life. Our eagerness and willingness to continue to learn, grow and improve by finding unique and innovative ways to treat our patients has been vital to our practice's success. We have recently expanded our clinic and are now ready to expand our team

ABOUT YOUR ROLE HERE

Our Patient Care Representatives must be genuine and friendly, providing exceptional patient service. Patient Care Representatives will be tasked with handling a large volume of phone calls and in-person interactions, therefore, the capacity to communicate effectively and professionally is a MUST. A Patient Care Representative must possess a professional demeanor, have computer/phone skills and have a willingness to learn. Because Patient Care Representatives act as the "hub" between patients, doctors, and optometric staff, the ability to interact and communicate effectively with staff, both electronically and verbally, needs to be strong. Balancing multiple tasks with frequent interruptions while maintaining a calm and friendly disposition is a necessary quality for our Patient Care Representatives. Most importantly, we expect our Patient Care Representatives to strive for excellence in patient service.

WHY YOU ARE IMPORTANT TO US

The Patient Care Representative Team makes patients feel welcomed and valued, as they are the first and last impression and represent InVision Eye Care to every patient who calls our office and walks through our doors.

YOUR DUTIES

· Answering Phones

· Scheduling Appointments

· Entering Demographic Information

· Verification of Insurance

· Confirmation Calls, Texts and Emails

· Checking Patients In/Out for Exams

· Preparing Patient Paperwork

· Filing Patient Charts

· Taking Patient Payments

· Balancing Cash Drawer

· Keeping the Lobby Area Clean

· Other Duties as Needed/Assigned

OUR BENEFITS

· Paid Holidays (closed major Holidays)

· Generous PTO Package

· No Weekend Clinic Hours

· Medical Insurance

· Retirement (401/Roth) with Employer Match

· Profit Sharing

· Eye Care Service

· Discounted optical, contact lens products and services

· Continuing Education Assistance

POSITION REQUIREMENTS/YOUR ATTRIBUTES

· Self-Motivated

· Resourceful

· Multi-Tasker

· Punctual

· Reliable

· Solution Seeker

· Organized

· Detail Orientated

· Computer Savvy

· Passionate to Help People

· Social Skills

· Empathy for Others

· Ready to work in a Team/Family like environment

YOUR EXPERIENCE

Experience in medical reception/office is preferred, but not required. We will train the right individual.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Health savings