Emerging Talent Manager, Training

Coastal
is seeking a highly motivated
Emerging Talent Manager
to join the Delivery Excellence team to lead a team of entry-level professionals as part of our TIDE program. TIDE, which stands for "Tomorrow's Innovative Development Experience," is designed for cultivating talent and enabling future consultants in the Salesforce ecosystem through both part-time and full-time enablement programs. The program includes Salesforce technical skills obtained through Trailhead module assignments and also Consulting skills gained through modules and presentations assigned through Lighthouse, Coastal's Learning Management System (LMS).

The ideal candidate will have a strong background in Salesforce implementation and a genuine passion for mentoring and coaching new talent. This role is critical in developing our next generation of technical experts and ensuring their successful integration into our projects.

Role Responsibilities:

Team Management and Leadership

• Lead, manage, and develop a team of up to 10 entry-level technical professionals.
• Provide ongoing coaching, mentorship, and performance feedback.
• Oversee the onboarding and training of new team members, focusing on Salesforce best practices and project methodologies, as assigned in Lighthouse.
• Conduct regular 1:1 check-ins to ensure members are getting acclimated to project teams
• Provide real-life examples from past experience to help provide context to team members on items they are learning
• Foster a positive and inclusive team environment that encourages growth and learning, including for those who may not successfully complete the program or may not be a cultural fit.
• Foster a supportive environment for team members including those transitioning from student to full-time employment life

Curriculum Development & Management

• Conduct regular Case Study configuration check-ins to ensure case study progress is on target and presentations are within Coastal best practices and expectations
• Conduct scheduled continuation check-ins with former team members following transition to full-time, market assignment to ensure development and engagement continues beyond TIDE
• Conduct knowledge checks and/or additional study sessions or exam overviews to help team members prepare for Salesforce exams
• Facilitate technical program activities (Business Process Mapping, User Stories, Case Study Readouts, Supporting Testing), participate in team demos, and provide supportive and constructive feedback, and/or other activities as assigned by Emerging Talent Director

Collaboration & Partnerships

• Partner with the People & Culture content development team to ensure Lighthouse (LMS) training is current and relevant to delivery team needs
• Foster strong relationships with market leaders to ensure successful placement of TIDE graduates in delivery roles
• Collaborate with People & Culture to support recruiting efforts by interviewing candidates and attending local campus career fairs, if applicable
• Partner with senior delivery management to identify training needs and career development opportunities for the team.
• Partner with the broader Talent Development team in identifying market shadowing opportunities to decrease onboarding time for program graduates

Strategic Initiatives

• Evangelize and promote the accomplishments of program resources to aid in market margin improvement using the foundational pyramid
• Participate in local career fairs, interview potential candidates, and attend Salesforce Community development activities, as requested.
• Contribute to the strategic planning and execution of our Salesforce initiatives.
• Recommend program improvement and enhancement ideas to help meet changing demands and client delivery needs.

Experience/Skills Required:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of hands-on experience with Salesforce implementation.
• Proven experience in a leadership or managerial role, preferably with entry-level personnel.
• Demonstrated passion for mentoring and coaching new technical professionals.
• Strong understanding of Salesforce platform capabilities and best practices.
• Excellent communication, interpersonal, and presentation skills.
• Ability to adapt to a fast-paced and evolving technical environment.
• Salesforce Certified Platform Administrator or Certified Platform App Builder is required
• Must have full-time permanent US work authorization
• Position will be on-site in either Lexington, KY or Atlanta, GA

Additional Preferred Experience/Skills:

• Bachelor's Degree preferred, or equivalent experience
• Additional Consultant-level or Advanced Salesforce Certifications or Accreditations are a plus

Why Coastal, and what we offer:

• Flexible working hours with an emphasis on a life-work balance (in that order)
• Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage
• Competitive quarterly and annual bonus opportunities
• Continuing education and certification reimbursements, specifically within the Salesforce & Snowflake ecosystems; plus occasional in-house competitions with spot bonuses
• A flexible and fun team culture We value transparency, support, flexibility, growth, teamwork, fun, and so much more
• Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events, and the Holiday Party to Top All Holiday Parties
• Quarterly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance
• Opportunities for accelerated growth, networking, and career guidance and support
• Trust, transparency and respect across all levels of the company

Coastal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall,