District Support Technician I

FRAMINGHAM PUBLIC SCHOOLS
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District Support Technician I
Department of Operational Technology

School Year

Position Summary
The District Support Technician I provides Level 1 technical support for software, hardware, and network issues to all District users by diagnosing and resolving problems. The ideal candidate communicates technical solutions clearly in a user-friendly manner, offers one-on-one support as needed, and aids peers with computer, software, and phone issues. This role also includes device deployment across the district, conducting hardware and software inventory, and reporting. The successful candidate will foster a high-quality teaching and learning environment.

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OUR MISSION
Framingham Public Schools (FPS) is committed to excellence for all students and to creating a workforce that reflects our community's rich racial, linguistic, and cultural diversity. Guided by our mission to empower free-thinking, responsible citizens, we value inclusion, equity, and cultural responsiveness in all we do. FPS strives to provide a safe and welcoming environment where every student and staff member can thrive. We actively seek educators and staff who are committed to antiracism, social justice, and civic engagement. We strongly encourage applications from individuals with disabilities and from members of historically underrepresented groups.

Framingham Public Schools is an Equal Opportunity Employer committed to building a culturally responsive, antiracist, and inclusive community where all individuals are valued, respected, and supported to thrive.
About Framingham
Framingham, Massachusetts, is a vibrant and diverse suburban community located 20 miles west of Boston, serving as a major hub in the MetroWest area. It successfully blends urban convenience with the comfort of New England neighborhoods, characterized by cultural diversity and a strong community spirit.

A key asset is the Framingham Public School system, which is committed to equity, inclusion, and student success across its nine elementary schools, three middle schools, and Framingham High School. The district is recognized for its dual language programs, comprehensive special education services, and dedication to serving a diverse student population, preparing all learners for college and careers.

Framingham is also home to Framingham State University and offers abundant outdoor opportunities, including Cushing Memorial Park and Callahan State Park. With its blend of educational resources, accessibility, and dynamic community life, Framingham is a welcoming place to live and grow.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid Massachusetts Driver's License.

Training And Experience
Framingham Public Schools seeks candidates whose background, teaching, or service has prepared them to contribute to our commitment to diversity, inclusion, and belonging in all aspects of education.

• An associate degree in Information Systems or a technology-related discipline is preferred.
• A+ Certification, or at least two years of experience in a technical support position, preferably in a school setting, is required.

Skills And Ability
To perform this job successfully, an individual must satisfactorily perform each essential duty. The requirements listed below represent the knowledge, skills, and abilities required:

• Strong oral and written communication skills; ability to present information clearly and respond effectively to questions from students, staff, parents, and community members.
• Ability to read, analyze, and interpret professional literature, technical procedures, and governmental regulations.
• Sound reasoning and problem-solving skills to evaluate information, define problems, collect data, establish facts, draw valid conclusions, and recommend appropriate courses of action.
• Capacity to use professional literature, evidence-based research, and ongoing professional learning to inform instructional and practice decisions.
• Ability to establish and maintain positive, effective working relationships with students, families, colleagues, and the community.
• Strong organizational and time-management skills to work independently, prioritize tasks, and manage multiple projects.
• Commitment to performing all duties in compliance with district requirements, state and federal laws, and Framingham Public Schools policies.
• Demonstrated cultural proficiency and competence in working with students and families from diverse backgrounds.
• Ability to maintain confidentiality of sensitive information and student records.
• Professionalism and composure in responding to unpredictable or challenging situations.
• Proficiency in using technology and willingness to learn new tools; ability to operate a computer and utilize software, including Google Workspace for Education.
• Willingness to plan, coordinate, and participate in ongoing professional learning, coaching, and staff development.
• Experience in evaluating student skills, interpreting assessment data, and writing clear, concise reports.
• Strong collaborative, instructional, coaching, and leadership skills to support student programming.
• Ability to use data effectively to inform instructional decisions and improve student outcomes.
• Knowledge of specialized content areas, relevant laws, and educational procedures.
• Ability to plan and implement lessons that align with district and school goals.
• Proficiency in integrating instructional technology to enhance teaching and learning.
• A proactive, reflective, and solution-focused approach to supporting student growth and success.

Essential Duties And Responsibilities
The essential functions or duties listed below are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if work is similar, related, or a logical assignment to the position.

• Analyze problems, conduct research, and resolve end-user issues related to hardware, operating systems, and software on Chromebooks, laptops, and desktops. Additional supported hardware includes printers, copiers, projectors, and other A/V equipment.
• Provide technical support to each school in the district as needed, either on-site or through remote connections, phone, HelpDesk system, and/or email, depending on the severity of the issue.
• Set up, deploy, and maintain district hardware, utilizing imaging software and performing daily break/fix tasks.
• Accurately track all customer problems and requests in the district ticketing system to ensure timely follow-up on inquiries and completion of assigned tasks.
• Collaborate with other IT personnel in the Operational Technology Department.
• Advocate for and adhere to IT strategies, hardware and software standards, security policies, and operational procedures established by the Office of Technology Department, ensuring consistent application across all schools in the district.

Other Duties As Assigned.
PHYSICAL WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to move about the school building and may need to traverse various environments, including classrooms, offices, and common areas.
• On rare occasions, may need to move quickly across even or uneven surfaces.
• Often remains in a stationary position for extended periods, particularly when operating computers and other office machinery.
• Occasionally required to reach with hands and arms; may need to sit, stoop, kneel, crouch, or crawl.
• Expected to lift at least 25 lbs and handle various technology equipment, including laptops, projectors, and printers, requiring bending, lifting, and carrying.
• Frequently uses hands for fingering, handling, or feeling; must have hand strength to grasp tools and operate office productivity machinery (e.g., calculator, copy machine, computer printer).
• Must be able to input information into a computer and read material from a monitor, as well as handwritten or printed matter, with or without visual aids.
• Required to communicate effectively with students, parents, and other staff members in person and over the phone.
• Works in a typical school environment with an acceptable level of noise and interaction with students, parents, and staff.
• Directly responsible for the safety, well-being, and work output of students.

REPORTS TO

• Director of Operational Technology
• The performance of this job will be evaluated per Framingham School Committee Policy.

FAIR LABOR STANDARDS ACT (FLSA) CLASSIFICATION

• This position is classified as Non-Exempt (Hourly).

TERMS OF EMPLOYMENT

• Covered under Framingham School Committee Contract. The District reserves the right to