Director, Clinical Services

Position Type: Full Time

Department: PerCuro

Work Location: Canada

Work Arrangement:      Remote

Work Hours: Monday to Friday - standard business hours

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

Under the direction of the VP, Clinical Services, the Director, Clinical Services & Partnerships is responsible for managing the strategy, development, and expansion of our Partner Network and strategic initiatives across Canada. This role involves managing key relationships, supporting the clinical services team, and ensuring operational and financial success.

The Director, Clinical Services & Partnerships will collaborate with external and internal stakeholders to enhance patient access, optimize service delivery, and align initiatives with the organization's long-term Clinical Services strategy.

A Day in the Life (What you will do here):

• Develop and execute a comprehensive strategy to continue the expansion of the Partner Network 
• Oversee relationships with a diverse portfolio of strategic partners, including national and regional infusion providers, to drive network growth and market expansion.
• Drive partnerships that contribute to the company's revenue targets, ensuring that partnerships deliver ROI through lead generation, joint initiatives, and integrations.
• Lead and mentor members of the team, ensuring effective execution of partnership initiatives.
• Oversee, hire, train and develop team members as the partnership program scales.
• Work closely with cross functional teams to align partnership initiatives with broader company goals; coordinate with internal teams to ensure seamless integration with partners and maximize joint value.
• Lead negotiations with partners to establish mutually beneficial agreements, ensuring legal, quality, and financial terms align with the company's objectives. 
• Oversee the partnership contracts, renewals, and negotiations.
• Accountable for the approval, ROI and implementation of business cases for new investments.
• Oversee tracking, analyzing, and reports on partnership performance, using data and KPIs to measure success and make informed decisions about the future direction of partnerships.
• Provide insights to leadership on the overall health and impact of the partner ecosystem. 
• Maintain direct and active relationships with partners, including proactively resolving business, technical and policy issues, serving as an internal and external advocate.
• Coordinate with VP, Biopharma Services to build relationships with pharmaceutical stakeholders and ensure alignment. 
• Support development of processes, workflows, and organizational systems to enable partnership utilization and meet Patient Support Program (PSP) requirements.
• Proactively identify roadblocks and inefficiencies and lead iterative process improvement initiatives that will defend and extend client success.
• Represent Sentrex with credibility, authenticity, and a commitment to deliver best-in-class patient support.
• Engage and champion long term key stakeholders.
• Maintain and evolve long-standing client and industry relationships.
• Be creative in the delivery of new approaches to ensure partnerships value and understand the customized Sentrex program offering and, more importantly, that they succeed by extracting the value Sentrex delivers.
• Lead by example and assume accountability for management decisions and actions, reporting either to internal or external partners, clients, and stakeholders,
• Cultivate a learning organization by encouraging knowledge-sharing and team development,
• Understand and manage all issues in a manner that is consistent with Sentrex Mission, Vision, Values, and brand.
• Responsible for talent management, team motivation and career development strategies. 
• Additional duties as assigned by your manager

What you need to ensure you are set up for success:

• A university degree in an applicable field is preferred.
• Previous Director level experience within Patient Support Programs is required.
• Experience in partnership management required.
• Solid knowledge and hands-on experience of the pharmaceutical industry including specialty mediations, infusion networks, patient support programs, specialty pharmacy services and the competitive environment 
• Self- sufficient, focused leader with a propensity towards executing and driving results.
• Strong relationship management development skills.
• Previous experience developing and managing contracts is required.
• Ability to communicate complex value propositions and negotiate trade terms, collaborations, partnerships and other opportunities with external partners. 
• Strong customer/client management background. 
• High energy, high-integrity individual who can simultaneously inspire change while sustaining a culture of team harmony and high performance.
• Must have a strong leadership capability to influence and motivate direct reports and cross-functional teams, while holding stakeholders accountable to deliver on business objectives.
• Strong analytical, conceptual and problem-solving skills with a demonstrated track record of innovation 
• Strong executional skills – ability to take an idea from concept to implementation. 
• Critical thinking skills, creative and innovative solutions to internal or external client needs.
• Strong organizational agility; ability to manage teams through change and lead by example.

What makes you a great fit for this team: 

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?

We value our employees Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications.  We realize that not every candidate will meet every single desired qualification.  If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you

Accommodations can be made available upon request for those candidates taking part in the selection process.

Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.

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