Supply Chain

Who We Are

Based in Toronto, Canada Pooch is a fast-growing pet gear company leading the way in functional, problem-solving products for dogs. From everyday essentials to category-defining innovations, we design gear that meets real needs and raises the bar for comfort, performance, and style in the pet industry.

Our Values:

We stick together | We do the right thing | We are all entrepreneurs | We are Product obsessed | We tell it like it is | We've got our customer's back.

The Role

We're looking for an experienced Supply Chain & Fulfillment Operations Specialist to join our growing organization. The role will report to the Supply Chain Manager.

Core Responsibilities:

Key responsibilities include, but are not limited to, the following:

• Manage retail, wholesale, and EDI orders across multiple platforms, ensuring accuracy and timely system processing. Create SKUs at customers' platforms.
• Oversee daily ECOM fulfillment performance across warehouses to meet SLAs for speed and accuracy.
• Coordinate outbound shipping and freight (parcel, LTL, courier), track deliveries, and resolve exceptions.
• Investigate and resolve fulfillment issues including inventory discrepancies, picking/packing errors, and back orders.
• Track inbound shipments, prepare ASNs, coordinate warehouse receiving, and address discrepancies.
• Manage domestic and cross-border inventory transfers, including documentation, carrier coordination, and customs clearance.
• Monitor fulfillment KPIs and shipping costs, support reporting, and identify opportunities to improve efficiency and control spending.
• Partner cross-functionally with Customer Experience, Inventory, and Warehouse teams to drive operational excellence.

What you Bring:

• Detail oriented: Always proofreads work and sense checks before sharing insights/conclusions.
• Excellent communicator: Strong written & oral communication skills.
• Organizational and project management skills that help you juggle multiple priorities and stakeholders with ease.
• Relationship Management: Experience in developing & establishing strong working relationships.
• Strong Interpersonal Skills: The ability to collaborate and communicate effectively both internally across functions and externally with business partners.
• Strong Personal Drive: A self-starter who takes initiative to solve problems & identify gaps.
• Multi-Tasker: The ability to manage multiple priorities and deadlines on a daily or hourly basis in a fast-paced environment.

Your Profile:

• Minimum 3~5 years of experience in warehousing and fulfilment related role in the Supply Chain world, preferably with a focus on demand planning, inventory management, and EDI order processing within both Retail (B2B) and ECOM (B2C) channels.
• Relevant post-secondary degree (Supply Chain Management, Logistics, or related discipline) an asset
• Relevant credentials (CSCP, CPIM, CPSM, SCMP) an asset
  
• Advanced Microsoft Excel skills to be able to effectively analyze and manage large datasets, ability to prepare and maintain a demand planning model would be a bonus.
• Deep analytical mindset and problem-solving acumen.
• Ability to work cross-functionally, ensuring data consistency across teams (Finance, Supply Chain, and Sales).
• Exposure to cross-border shipping and customs documentation, and experience working with ERP, WMS, Shopify or similar systems.
• Must be able to work flexible hours from time to time to effectively coordinate with suppliers in different time zones.
• A passion for dogs

What we Offer:

• Salary based on experience and full benefits
• 3 weeks' vacation to start.
• Annual wellness stipend to support your mental and physical well-being
• Company-wide wellness days and personal days.
• Employee Discounts
• Smart, dedicated team in a small office environment.
• Dynamic office culture with many dogs in the heart of Toronto
• Hybrid work environment, with one day in Toronto office weekly (note this may evolve over time).
• A fast-paced, mission-driven environment where you'll learn, grow, and make your mark

Canada Pooch values diversity in its workforce and encourages applications from all qualified individuals. Applicants requiring a disability-related accommodation at any stage of Canada Pooch's recruitment process should contact As required by legislation, Canada Pooch will consult with applications requesting such an accommodation to ensure that Canada Pooch's recruitment process considers their accessibility needs.