Clinical Coordinator, Physician Health Program

At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.
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THE JOB: Clinical Coordinator (12 Month Contract)

The starting salary range falls within the minimum to mid-point of the salary range.

Starting Salary Range: $90,640- $113,300 

Reporting to the Manager, Clinical Services, the Clinical Coordinator joins a team of experienced health professionals providing services that support physicians and trainees in overcoming challenges that are affecting their health and well-being. Starting from the initial contact, and continuing for weeks or even years, you will assist clients who are faced with a range of issues including physical or mental illness, substance use, relationship difficulties, workplace stress or burnout, workplace relationships, regulatory complaints and more.

The Clinical Coordinator is responsible for receiving and screening incoming requests for service from physicians and physicians-in-training and deciding the level of intake assessment required to understand the client's needs. They will co-create and implement follow-up treatment plans with our staff physicians to assist clients in achieving their goals and connect clients to appropriate community resources. The Clinical Coordinator will case manage numerous physician and physician-in-training clinical cases and ensure that up-to-date clinical notes and case summaries are maintained and consistent with PHP documentation standards.

Additionally, they will assist in managing relationships with external service providers and will also be encouraged to suggest improvements to service standards and participate in periodic reviews of the overall effectiveness of the Program.

WHAT SUCCESS LOOKS LIKE

Relationship Building (A):

• Builds trusting relationships and common understanding of issues and priorities for physicians and client groups.
• Ability to set shared objectives necessary for obtaining feedback and assistance.
• Frames issues to present opportunities and difficulties.
• Maintains effective communication by sharing ideas, best practices, trends and opportunities with client groups.
• Attends and maintains relationships with relevant formal and informal professional groups and organizations.
• Seeks referrals from others with relevant expertise and influence.

Analytical Thinking (A):

• Determines criteria for assessing issues and opportunities. Establishes clear goals and priorities needed to assess performance.
• Identifies relationships and linkages between different information sources. Anticipates issues that are not readily apparent on the surface. Identifies root causes and effects. Establishes clear goals and priorities.
• Anticipates potential problems and develops solutions needed to resolve them. Systemically analyzes relationships between apparently independent problems and issues.
• Reviews and cross reviews reports. Identifies trends as well as isolated events. Translates analytical reports into management presentations, and provides guidance to resolve issues.
• Anticipates the possible outcome of potential solutions. Identifies areas of significant concern or opportunity. Probes and initiates research to identify critical problems.

Communication for Results (A):

• Converses with, writes reports for, and creates/delivers presentations to all levels of colleagues and peer groups in ways that support problem solving and planning. Seeks a consensus with business partners.
• Debates opinions, tests understanding, and clarifies judgments. Brings conflict into the open empathetically.
• Explains the context of multiple interrelated situations, asks searching, probing questions, and solicits expert advice prior to taking action and making recommendations.

Problem Solving (A):

• Diagnoses problems using formal problem-solving tools and techniques from multiple angles and probes underlying issues to generate multiple potential solutions.
• Proactively anticipates and prevents problems.
• Devises, facilitates buy-in, makes recommendations, and guides implementation of corrective and/or preventive actions for complex issues that cross organizational boundaries and are unclear in nature.
• Identifies potential consequences and risk levels. Seeks support and buy-in for problem definition, methods of resolution, and accountability.

Thoroughness (A):

• Identifies potential areas of conflicting priorities and vulnerability in achieving standards.
• Reviews department's progress against established goals, objectives, service level targets, and project milestones.
• Supports others in achieving deliverables by efficiently allocating resources and providing common organizing systems, techniques, and disciplines.
• Maintains a proactive work review and approval process prior to assignment completion.
• Solicits internal and external customer evaluation of performance and devises measures for improvement.

 Doctors of BC Team Member: Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other's wellbeing.

WHAT YOU BRING

• A graduate (Master's level) university degree and/or a recognized professional designation in a specialized field (Social Work, Counselling Psychology, Vocational Rehabilitation), and up to six years of progressive experience, preferably in case management or disability management
• Registration as a nurse, psychiatric nurse, occupational therapist, social worker, psychologist, or clinical counsellor in BC is an asset.
• Knowledge of mental health disorders and appropriate treatment, including counseling theoretical orientations.
• Knowledge of mental health community resources, and provincial systems, regulations, and policies is an asset.
• Advanced interpersonal communication skills, including excellent written and oral communication and rapport building skills with clients
• Ability to prioritize and balance multiple responsibilities in an environment that shifts between planned activities and responding to urgent client needs. Ability to respond flexibility to evolving clinical cases that may shift rapidly from low to high risk scenarios.
• Ability to problem solve quickly and calmly under fast-paced work environment. Anticipates, identifies, and defines problems and seeks root causes to develop and implement practical and timely solutions.
• Ability to promote and maintain effective and collaborative working relationships with team members, community partners, stakeholders, and others.
• Ability to handle highly confidential information in a discreet and professional manner.
• Demonstrated self-awareness in a team context.
• High degree of attention to detail, particularly in data management and record keeping tasks.
• Demonstrated proficiency with PC based software, particularly Microsoft PowerPoint, Word, Excel, and Outlook
• Ability to work flexible hours with a significant amount of remote work required. Space within your home to work remotely free from distraction is required.
• This position will start and be trained remotely and the candidate will work fully remotely until public health guidance is given to approval to go back to the main Doctors of BC office.

 Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.

Doctors of BC recognize the pervasive and ongoing harms of colonialism faced by Indigenous peoples and that these harms include the widespread systemic racism against Indigenous peoples in BC's health system. Physicians have a significant role to play in addressing the health disparities that exist between Indigenous and non-Indigenous patients, and Doctors of BC is committed to continuing to advance reconciliation and address and eliminate racism in health care.

Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We seek qualified applicants who share our commitments to equity, diversity and inclusion, and truth and reconciliation. We especially welcome applications from persistently and historically oppressed groups, including Indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, gender-diverse, and persons who identify as 2SLGBTQ+. 

We acknowledge that the land Doctors of BC operates and supports physicians from is the traditional territories of the Coast Salish peoples including the Musqueam, Squamish, and Tsleil-Waututh Nations whose historical relationship with the land continues today. For Doctors of BC, acknowledging the land is an expression of cultural humility that involves recognizing  our commitment to support the provision of culturally safe care to First Nations, Inuit, and Métis people in BC.