IT Manager

Location Overview
Join our team in Aman New York. East meets West and old meets new. Manhattan's iconic Crown Building is reimagined as Aman New York, where the city's original architectural splendour and Aman's harmonious design language collide, reimagining the inimitable tranquillity of Aman in the heart of Manhattan's midtown. With a year-round Garden Terrace, flagship Aman Spa and spacious suites all among the largest in the city.

Role

The IT Manager is responsible for the implementation of Information Technology (IT) in the hotel in accordance with Aman strategies and priorities. Overseeing daily operations, team management, telecommunications and support systems related to company operations. Your responsibilities will include managing IT personnel, ensure smooth daily operations, and implement cutting-edge solutions to enhance guest experience.

This position has an annual compensation range of $80,000-$85,000.

Key Responsibilities

• Establish and maintain user procedures and hardware familiarization for all systems.
• Ensure effective support for other systems, including back office, sales and human resources applications and any other at the property.
• Maintain and promote Aman core technology standards as outlined in the Aman IT Core Standards.
• Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.
• Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.
• Provide direct guest support and quality support to function rooms and conference services.
• Participate in property-level, corporate-initiated technology implementations.
• Good knowledge and support for Desktop OS and applications including patches.
• Provide 24 / 7 support for mission critical systems.
• Perform any additional duties assigned by the Senior Director of IT.

Job Requirements

• Bachelor's degree in fields related to Information Technology.
• Prior education and/or experience supporting complex networks.
• Good understanding of the technical knowledge of hotel systems and operations.
• Previous knowledge of Opera and Micros (Simphony).
• Good interpersonal and relationship-building skills and a team player with high energy.
• Strong problem-solving, decision-making, conflict-resolution and strategic-thinking skills.
• Pro-active and inquisitive mind set to develop problem solving, decision making, conflict resolution and strategic thinking skills.
• Good written and verbal communication skills.
• Work in a safe, prudent and organized manner.
• Highest level of integrity and transparency.

Benefits

At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

• Comprehensive and generously-subsidized health benefits program
• Safe Harbor 401K Plan
• Complimentary Stays at other Aman properties
• Discounts at Aman New York restaurants and Aman Retail online store
• Wellness events throughout the year

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.